I tried out the Eufy E28 Omni - the world's first robot vacuum with a detachable deep cleaner

Price on writing: £999 | Buy now from Amazon

Our verdict

• Performance: 13/15

• Quality and durability: 12/15

• Ease of use: 12/15

• Value for money: 7/15

• Suction power: 8/10

• Versatility: 9/10

• Navigation and mapping: 10/10

• Ease of emptying: 9/10

• Total score: 80/100

The Eufy E28 Omni is undeniably expensive - there’s no sugar-coating that - but this robot vacuum performs incredibly well. Carpets look refreshed, hard floors feel lightly polished, and the detachable deep cleaner is a handy addition for quick spot cleans. The app is simple to use, and its navigation and mapping are excellent – the little robot glides confidently around furniture, recognises floor types accurately, and moves effortlessly between surfaces.

The drawbacks? Beyond the eye-watering £999 price tag, the self-emptying/mop washing process is incredibly loud, and the large docking station takes up a fair bit of floor space. It's also unlikely to fully replace your regular vacuum cleaner or a steam mop for deep cleans, but for daily upkeep, it’s excellent - keeping your floors clean without you having to lift a finger.

Bottom line: If you’re new to robot vacuums, you’ll get better value from a cheaper model, but for busy households and smart-home enthusiasts, this is one of the best versatile cleaners you can buy right now.

What's in the box?

Inside the Eufy E28 box, you'll find:

• Omni station

• Portable deep cleaner

• Robot vacuum

• Detachable base

There are also options on the Eufy website to choose a bundle that includes the brand's recommended floor cleaner or fabric cleaner, though these aren't included in the standard package.

Read next: Best cordless vacuum cleaners

What’s the Eufy E28 Omni Robot Vacuum and Mop like to use day-to-day?

The Eufy E28 is a bit of a beast, with a large docking station that takes up a fair bit of space in my hallway. Given its rather intimidating appearance and three-in-one functionality, I expected it to be a lot more complicated to master than it actually was.

Connecting the E28 to my smartphone was straightforward, and after an initial run to map my home, I could use the app to start cleans manually or schedule them around my day. I loved the range of settings too - you can adjust the suction power for vacuuming or the water level for mopping - resulting in a truly tailored clean. Or, if you’d rather let the E28 do the thinking, there’s an AI-powered mode that automatically adjusts the clean to your floors. Clever stuff.

The E28 automatically recognises rugs and carpets, marking them on the map and avoiding mopping those areas. In the app, you can also label rooms, divide them into zones, and even set ‘no-go’ areas to keep the robot away from delicate or cluttered spaces. It’s all very intuitive, and I found it easy to tweak maps and schedules as I went along.

You can also choose how often the robot self-empties its bin - though the maximum interval is every 45 minutes of cleaning. This is a thunderously loud process (so much so, I was briefly concerned about disturbing my next-door neighbour), so I’d definitely avoid scheduling it during meetings or overnight. In terms of general cleaning noise, the E28 is audible but not excessively loud when running. You'll need to turn the TV up, but it’s not too disruptive - and unlike the self-emptying cycle, it’s quiet enough that you don’t have to worry about the neighbours.

While I don’t have kids myself, I was impressed that Eufy has included a child lock feature, which disables the start button on the dock - ideal if you have curious little ones (or pets) who might try to set it off mid-cycle.

Related: Best carpet cleaners

How is the Eufy E28's navigation and mapping?

Excellent. During setup, it even asked whether I had pets - a nice touch that shows how tailored the experience is. It 3D-mapped my home accurately on the first run and handled obstacles effortlessly, gliding around chair legs and furniture with minimal bumps. The only hiccup came when it briefly got caught between chair legs, but it quickly freed itself – and every other time, it navigated the same tricky spot without a hitch.

Obstacles it encounters are clearly marked on the map (see screenshot below), and it cleverly identifies what they are - whether that’s a wire or shoe - so you can see exactly what it’s avoiding. Still, as with any robot vacuum, it’s worth giving the room a quick tidy beforehand to make sure nothing blocks its path.

The multi-floor mapping features are also excellent. The E28 created accurate layouts of each level in my home, which I could easily label, save, and customise within the app. It consistently returned to the base after each clean without getting lost, even when I moved it between floors. The only drawback is that once it returns to the base, it takes a while to wash and dry the mop pads - so you’ll need to wait for that cycle to finish before manually moving it to another level.

Read next: Best handheld vacuum cleaners

How does the Eufy E28 Robot Vacuum Cleaner perform on carpets?

The E28 performed brilliantly on my area rug, leaving it clean and refreshed - I could definitely see the difference after just one pass. True to Eufy’s claim of delivering unparalleled 20,000 Pa suction, it lifted dust, crumbs and debris effortlessly, without me even having to lift a finger - the kind of cleaning I can wholeheartedly get on board with.

In our cereal spill test, it picked up the bulk of the flakes straight away, though a few small flakes were left behind. A second ‘area clean’ pass sorted those easily, leaving the rug spotless.

Read next: Best floor mops

How does the Eufy E28 Omni Robot Vacuum and Mop perform on hard floors?

On hard floors, the E28 performs brilliantly. It glides smoothly across tiles and laminate, effortlessly picking up dust, crumbs and everyday debris. In our cereal spill test, it collected almost everything in a single clean, leaving behind only a few flakes that its brushes had scattered about.

The E28's edge cleaning is particularly impressive - among the best I’ve seen on a robot vacuum - with two side brushes and an extendable arm that reaches right up to skirting boards.

For mopping hard floors, I stuck to water alone, since Eufy advises against using other brands’ cleaning solutions, and their own solution is on the pricey side (£20 for a bottle). The E28’s HydroJet system did a good job mopping, scrubbing the floors 360 times per minute with consistent pressure, which left them feeling fresh and lightly polished. It also handled fresh spills impressively well - I deliberately poured a small amount of coffee to test it, and it lifted it with ease. Floors are left a little damp afterwards, but they dry quickly.

It did, however, struggle with stubborn, dried-on stains, so don’t ditch your traditional mop or steam mop for deep cleans just yet. But for everyday upkeep and staying on top of general mess, it performs well for a robot mop.

How does the Eufy E28 Omni Robot Vacuum perform on hair?

While I don’t own a pet, during the testing period my parents’ very fluffy, long-haired cocker spaniel came for a weekend visit - and the E28 had no problem cleaning up the fur she left behind.

To properly test it on long hair, I scattered strands and clumps from my hairbrush across both hard floors and carpets. The E28 handled them impressively well, picking up everything up.

A feature pet owners (or anyone with long hair) will love is the Auto-Detangling DuoSpiral™ brush, which actively prevents hair from wrapping around the roller. During my entire time testing - even after the hair test - none of my long strands got caught in the main brushes. Considering I’m in a constant state of moulting, that’s seriously impressive.

It’s not completely tangle-free, though. Some hair did clump around the side brushes and needed cutting, so this is a bit of maintenance to consider.

Read next: Best vacuums for pet hair

How does the Eufy E28 Omni's portable deep cleaner perform?

One of the standout features of the Eufy E28 compared to other robots is the detachable deep cleaner - a world’s first for a robot vacuum, according to Eufy at the time of release. The unit easily detaches from the main vacuum, turning it into a handy - albeit heavy - spot-cleaning device. While a standard spot cleaner can feel a bit faffy to store and pull out for ad-hoc cleaning, having a deep cleaner all ready to go whenever you need it is a good idea, particularly for pet owners or parents dealing with unexpected messes.

Like with the mop, I tested it using water only, since Eufy’s cleaning solution wasn't included in the package. On my rug, it definitely helped minimise a small coffee stain, though the brush felt a bit harsh on wool, so I’d advise being gentle (or avoiding delicate fabrics altogether). It didn’t remove the stain completely - I imagine the Eufy cleaner would be needed for tough marks - but it faded it noticeably. On the other hand, it worked brilliantly on dried stains on my sofa and cushions, even with just water, making it a surprisingly handy tool for smaller, targeted clean-ups.

It took me a little trial and error to get the water flow right at first - I initially used too much, drenching my rug - but once I got the hang of the controls, it became simple to manage.

The brush bristles will need a clean after use, which can be fiddly since the deep cleaner head isn’t actually removable from the deep cleaning unit. I didn’t have any issues during testing, but I can imagine that particularly grim messes - think pet accidents - might be trickier to fully sanitise. That being said, at least the dirty water tank keeps all that gunk separate from the clean water, so you’re not reusing any of it.

How is the battery life of the Eufy E28 Omni?

I found the Eufy E28’s battery life decent. It reliably returned to the base after every session to recharge, and the app makes it easy to monitor battery levels. It’s worth noting, though, that the portable deep cleaner doesn’t run off the robot’s internal battery and needs to be plugged in to use.

My only gripe is that if the main unit is unplugged for a while, the robot eventually loses its charge completely and needs a full recharge before the next clean. I would have expected it to hold some power while idle, so that was a little inconvenient.

How easy is it to empty and maintain the Eufy E28 Omni Robot Vacuum and Mop?

Aside from the occasional bit of hair clumping around the side brushes, there’s very little hands-on upkeep required. The station automatically empties the dustbin, washes the mop pads, and then dries them afterwards - though the emptying and washing cycles are extremely loud, and the drying process takes a while to complete. Still, the fact it handles all of that for you means minimal effort on your part, and the only regular task you need to do is emptying the dirty water tank (its capacity is large, but I emptied this regularly to avoid smells).

Replacing the dust bags is simple, too. After around 20 cleans, the bag in my unit was only about half full, so you can easily go weeks without needing to swap it out. Accessing the bag is straightforward - you just remove the portable deep cleaner, lift a small hatch and pull the bag free. A little debris did fall out of the opening once during testing, which isn’t ideal, but the bag was easy to remove and replace. The only minor downside is the ongoing cost of replacement bags (£16 for three), which will add up over time.

Does the eufy E28 Robot Vacuum and Mop with Portable Deep Cleaner offer good value for money?

At £999, the Eufy E28 is firmly in 'your wallet may need a lie‑down after purchasing' territory, but it does cram in an awful lot of tech for that price. Between the 20,000 Pa suction, HydroJet mopping, portable deep cleaner, and the extendable arm for edges, this is essentially three cleaning devices in one, and it does most of the work for you.

That said, it’s definitely not for everyone. If basic vacuuming and mopping meet your needs, the E28 will feel like overkill. But for those who want a hands‑off, all‑in‑one cleaning powerhouse and don’t mind the price, it’s a good investment. Just remember though, no robot is going to completely replace a traditional vacuum for things like the stairs, so it’s still a big spend.

How I tested

I put the Eufy E28 through its paces in my two-bedroom flat in Hertfordshire over a three-month period. Testing included a mix of floor types - laminate, tiles and an area rug - and covered both everyday cleaning jobs and our more specific tests, like cereal spills. I used every functionality on the E28 too, including vacuuming, mopping and portable deep cleaner modes.

The Eufy was then scored against MNHQ’s core home review criteria (each marked out of 15):

• Performance

• Quality and durability

• Ease of use

• Value for money

I also rated it out of 10 for these product-specific measures:

• Suction power

• Navigation and mapping

• Versatility

• Ease of emptying

These results were then combined to give an overall score out of 100.

About the author

Natasha Gregson is Mumsnet’s in-house home and cleaning expert, specialising in vacuum cleaners, steam mops, and floor care. As Senior Content Editor, she leads our coverage of the best appliances for busy households - from cordless stick vacs to the latest smart floor-cleaning tech.

With years of editorial experience and hands-on testing, Natasha evaluates products for performance, usability, and value for money, ensuring every recommendation is grounded in both thorough research and real-life experience. Her work has also been featured in national publications including i Paper and Stylist.

About Mumsnet Reviews

All Mumsnet product reviews are written by real people after extensive research and testing. We work hard to provide honest and independent advice you can trust. Sometimes, we earn revenue through affiliate (click-to-buy) links in our articles. However, we never allow this to influence our coverage.

Read next: Best wet and dry vacuum