Now I'm normally a patient person but 2 months is too long surely?
Ordered the kids school uniform from Asda and paid over £100. It arrived in 2 packages, opened the first one and all fine, opened the second one and find a bra, some boxer shorts, some slippers and ladies trousers, very confusing.
Called customer services straight away and after an hour finally got across that the order that had arrived was not mine.
Was told to send it back and my missing items would be delivered, sent it back asap and waited.
After a week still nothing so rang again. Told they couldn't send my missing items so would refund me instead and gave them the tracing number for the returned incorrect items.
2 weeks later no refund, out of pocket as had to buy the missing items again for the kids to go back to school. Was told i had not provided the tracing number on later phone calls, thankfully i kept the receipt and gave it them again.
It's been 2 months now and I'm still waiting, costs me a fortune to keep ringing but I need my money back. Really wishing I had not returned the other items until after my refund but was told i could nothave my refund until i did.
What can I do?
This is getting ridiculous now.
Please or to access all these features
Please
or
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AIBU?
To expect my money back after 2 months!
20 replies
2MumsAreBetterThan1 · 02/10/2012 22:20
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