Ordered nursery furniture from mamas and papas in July sale. No contact from them for 3 weeks, despite order saying 10/14 days delivery. Finally rang them, items out of stock, will be here first week September. Ok fair enough I thought, poor communication but hey ho.
Delivery arrived 7am last Tuesday, 6 items of furniture, 5 were either faulty or had missing instructions, cue repeated calls to m&p to resolve. No call answered without at least 15 minutes in a queue on the phone. Spare parts ordered and instructions sent by email. Friday the spare parts arrived, having waited in for courier all day. Came to reassemble items yesterday, they have sent the wrong part for the changing dresser. Rang again, another 15 minutes waiting to be answered, they are now sending the right part (I think)
There was also a box of nursery furnishings missing from the original order, which should have come with the spare parts on Friday, was missed again and should have been delivered yesterday. It was, but to a different address and not my signature thanks to shitty-link courier fail.
Assuming the correct part arrives for the dresser this time, and the soft furnishings arrive at the same time to the right address this time, I will have wasted 4 days waiting in for the courier instead of 1, I now have a spare cot side, spare storage box side, and 2 spare dresser tops none of which are any good to me as they are faulty! I asked what I should do with them, I was told take them to the tip!
Iabu to think I am entitled to a decent sized good will gesture to apologise for being royally pissed about like this, the furniture was bloody expensive and I didnt expect 5 out of 6 items of brand new furniture to have obvious faults needing replacement parts!
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AIBU?
To be utterly bloody fuming and ask for some compensation and apology?
10 replies
rogersmellyonthetelly · 25/09/2012 08:59
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