does anyone have Beaba Babycook? "technical advice" needed!!!

[sauterelle]

Hello and thanks for reading!

how do you stop your Beaba babycook leaking water everywhere?

have just been trying to use mine for the first time and it has all gone horribly wrong; puddles of water all over kitchen, plasters on three fingers after slicing myself with the blade...

i just don't understand how to prevent the cooking water from leaking from the hole at the bottom of the plastic jug bit. i know there is a sort of seal from the "gasket" under the blender blade but it is not watertight and the blade is not locked in position like with normal blenders, it just sort of rests on top, so if anything nudges it (e.g. the food) then water can leak out. it even leaks out during steaming. does this make sense? i don't think i am missing any parts and this is starting to drive me mad now!!!!!!

Thank you
x

[Nosnik]

BUMP! but god I'm glad I never got one!! lol (sorry bit mean that!

[sauterelle]

Thanks It was a gift so feel obliged to give it a go, especially as I think they are quite expensive. I do have a blender already, and I know Woolies sells steamers for about a tenner so I could recreate its actions v easily! Anyway, I kind of resent how useless it seems to be, so need to check it is not just me messing it up...

[Egg]

I used mine a lot with DS1 and although found it a bit annoying (too small) it never leaked. Maybe yours is faulty?

[christiana]

Message withdrawn

[sauterelle]

Thanks Egg and Christiana
Do you remember was there anything "locking" in the blade? My blades fits ok but it is justing resting in position and the only thing preventing water from leaking out is the rubber seal between the blade and the bottom of the plastic jug. Because the blade just rests on top, whenever it is moved, water can leak out.
Sorry it is quite hard to discuss this sort of thing on a messageboard! I really need some photos or a video to demonstrate!
There is a customer service email address so will write to them
Thanks

[Egg]

Aha, I have just got mine out of the cupboard. You seem to be missing a black bit (technical term). Mine has the blade, the rubbery seal, and then it goes through the hole in the jug and locks into a black thing! It took me a minute to work it out (not got instructions to hand).

[xfabba]

I have one and it has never leaked. Occasionally I have forgotten to pull the lid all the way across and some steam has escaped at the top but other than that it is completely watertight - something is wrong I am sure. Have you tried the website? Was it seconhand? Do you have the instructions - I am sure there is a diagram of all the parts in it. We have found it very good (though no different from using a steamer and hand blender - just saves a bit of space).

[xfabba]

just looked at mine and, underneath the jug, there is the grey hexagonal hole bit which fots onto the white hexagonal bit sticking up from the unit base that you clip it onto and in between is a black hexagonal bit about the size of a 50p piece that goes round the grey hexagonal bit on the base of the jug. If that makes any sense, I think you are missing a black hexgonal 50p type bit on the base of your jug, or it isn't clipped on properly?

[Egg]

xfabba I think we are great at describing the mechanical parts .

[xfabba]

and my blades dont just rest on or move around - they are fixed into the bottom rubber/black bit, though you can twirl the whole thing.

It's bugging me now - what's wrong with it!

[xfabba]

Egg - I know - all I could think of was {colour} bit. I would be a useless police witness!

[xfabba]

If I ever find the instructions I will laugh if the crucial bit is actually called "the blcak bit"

[Egg]

OK I have had to dig out the instructions now to have a look... it is called a

wait for it

"bolt for detaching blades"

So not really a very technical name .

The rubbery seal is in fact called a gasket.

[sauterelle]

Hello
Thank you thank you!
I feel we are getting closer
But not there yet sadly

I do in fact have a "black bit" but I wonder if it is in fact the wrong sort of black bit. For it is most certainly incapable of locking onto the grey bit of the blade.

To recap: I have a jug, into the hole of which which goes the grey bit of the blade attachment, and jug and grey bit have a gasket in between. The black bit should go underneath the jug, over the top of the white sticky-up bit. Your black bits can lock onto grey bit of blade forming watertight seal, my black bit cannot.

So does it sound like I have the wrong black bit?

If you have managed to keep up with all that you deserve a prize!
xxx

[sauterelle]

you know, if you can all wait 5 min, I am going to PHOTOGRAPH the black bit and try and post a link to it...... hold on!

[sauterelle]

Egg, xfabba, if you're still out there, then
TA DA!!!!

www.flickr.com/photos/13323851@N03/3076782453/

my black bit. is it like yours? if not I'm sorted. if yes, then i think i am losing will to live :'(

thank you for all your help!

[xfabba]

first though before looking is have you gotit upside down? hang on, will look ..

[xfabba]

that's the famous black bit!

right im on a mission now, I have the Beaba, instruction manual and some spare bits they sent me in my hands, hang on

[sauterelle]

aaargh! so it is the black bit, but I just cannot work out how to attach it so that it locks the blades in posision
am getting the feeling maybe it is me, and not the babycook :'(

[xfabba]

ok ive taken mine apart. hope i can get it back together again.

ok so you have the blades with the black rubber gasket thing pushed right up to the bottom of the grey plastic bit under the blades - just underneath the blades themeselves. The black rubber gasket has the skirt bit facing down away from the blades. When I took this off it was a bit wet and they do seem to have sent me 2 spares of these with a diagram showing the skirt bit faces down awat from blades which suggests to me this is a crucial seal - have you got it on upside down perhaps?

ok then the grey blade unit with black rubber gasket attached, pushed up as far as will go, skirt downwards, goes into hole in bottom of jug.

Then famous black bit or bolt for detaching blades goes underneath, 2 plastic sticky out bits facing out and screws on like a nut or bolt.

[sauterelle]

actually, let me try to be more precise in my questioning:
when you remove the jug from the babycook machine, is the black bit still attached underneath the jug? and if not, what stops the water falling out if the blade is not securely locked in position with something?

i await with bated breath!!!

[xfabba]

did that help at all? do you have the black rubber seal upside down?

in fairness the bolt is quite loose

[sauterelle]

oops we crossed posts there... let me just read your last one properly...

[xfabba]

yes stays attached - have to unscrew it to get it off and blades out. Was quite difficult to rescrew on - had to line it up first and would only go on when lined up with 2 particular faces of the haxagon if you see what I mean

[sauterelle]

Hello! thank you!!!!!

ok i think maybe the problem relates to the gasket. as i said in my last post, when the jug is removed from the unit, what exactly is plugging the hole? is it just the gasket resting on top of the hole? if so, then surely this is not v secure?