Has anyone managed to replace a lost Oystercard? TFL are REALLY giving me the runaround!

[Uberelf]

Ds lost his Oystercard, and I can't seem to get TfL to tell me how to get him another one. I have rung the helpline countless times, and left my number, but they don't ring back; finally I spoke to someone on the Helpline who told me to go to the Post Office; I did that, gave in the form; now I've had a letter back saying it can only be done online or via the Helpline. But the Helpline can't tell me how to get a replacement!

Has anyone succeeded in this? Or know any dept of TfL which knows its left hand from its right?

Ds is 14, btw, so entitled to free travel.

[noscat]

Hi, mine are always losing theirs! You're better off actually hanging on the phone to speak to someone at TFL, the first time my son lost his they sent us a free replacement, we didn't have to resubmit the form/photograph etc, but the second time I had to pay(£10)for it to be reissued. Came through the post the next day so pretty quick.