Are Bobbi Brown merciful?

[FlorenceandtheWashingMachine]

I had a makeover at Bobbie Brown a couple of days ago. All very enjoyable and I managed to get out of there with only a new foundation. This was applied on top of various bases and I was very pleased with it. However, my skin is reacting to the new foundation on top of my usual products. I get slightly stinging cheeks after I apply it and things get slowly worse until I whip it off.

Do you reckon that I have any chance of a refund? I haven't had a reaction like this to makeup before.

[TheDevilWearsPrimark]

I would say definitly - or at least an exchange for say eyeliner/ lipstick etc.

Especially as you tried it at the counter and it was fine.

I'd call customer services rather than return it to store though.

[AitchTwoToTangOh]

don't know about bobbi brown but i had the same thing happen with mac lipsticks and they took them ALL back. i had about ten of them. lol.

[FlorenceandtheWashingMachine]

Good idea. I don't want to be at the mercy of a harrassed BB make-up artist who's had a bad morning. I've sent an email to customer services.

[FlorenceandtheWashingMachine]

Thanks, Aitch. I am hoping that a premium brand will react positively. It's such a shame as my skin looks lovely (before it starts going all itchya nd red!).

[TheDevilWearsPrimark]

I'm a convert to mineral make up it's a bit more of a faff but looks so good and is really skin friendly.

[purplepeony]

I love BB BUT it doesn't seem to love me; both the lipsticks- the semi matte ones- make my lips sore, and the eyeshadows made my eyelids itch. I didn't think of taking it back- I sold the eye shadows on Ebay as I had only used them a couple of times.

[FlorenceandtheWashingMachine]

My skin tends to be a bit dry which is why I have steered away from minerals. I may well be boring and just go back to my nice, non-itchy Chanel.

I think that I am okay with the rest of the products, PP. I am normally fine with make up as long as I avoid really cheapo stuff!