Had Kerastraight done yesterday and not impressed!

[VioletShmiolet]

I've had Brazilian blow drys done before but I had heard that kerastraight was a better alternative and lasted a good 4-5 months.

My hair is wavy/loose curls and can be quite frizzy so my expectations were for the wave to loosen slightly and for the dreaded frizz to be banished.

I was also under the impression from the many online reviews that kerastraight is a wash in and wash out treatment so I would leave the salon with it already washed out, however my stylist said I would get a better result by leaving it in and washing much later in the day with sulphate free shampoo. I was a little annoyed as this meant I had to be careful to keep it straight all day without even tucking it behind my ears.

So last night I washed it and left it to dry naturally and what do I end up with? My normal frizzy mess! It has probably reduced the frizz by 10-20% but no more than that

Has anyone else experienced this or was I unrealistic in my expectation?
The salon is closed today but I want to ring them tomorrow and see what they say, otherwise I feel I've completely wasted £150!

[StepAwayFromTheEcclesCakes]

go back, I had it a few years ago and it was great, had to wait 3 days to wash it though. I buy the kit from amazon and do it myself now with great results.

[clio51]

I was quizzing my hairdresser about hair, I'm in menopause stage and my hair has change so much.
The ends become frizzy and dry very quickly even my the time I've done my face. Never like this before bone straight.

So she told me about the kerastraight and I was going to try it till she told me the price£120. She also said NOT to wash your hair for 3 days after!

I've researched this on the net, and you can buy it, ok it prob not as easy as somebody doing for you but it's worth a go.

As for you I would defo ring up tomorrow £150 is a lot of money. How come you washed it? If you were told to leave it.
They may try and say you were told not to wash it.

[VioletShmiolet]

She said to leave it in for the day so I washed before bed. She didn't say to leave it in any longer so u assumed it would be fine.

I'll ring them in the morning and see what they say.

[clio51]

How did you go on with the hairdressers? Hope they suggested something for you.

[VioletShmiolet]

I called the salon today and they were no where near as helpful as I had hoped. I spoke to the manager who is trying to blame the shampoo that I am using (naked sulphate free) and has said that I should only use the official Kerastraight shampoo and conditioner. Even though my stylist advised me I could use any sulphate free shampoo.

He has asked me to come back in on Saturday so that they can wash it with the kerastraight shampoo and conditioner and blow dry it. If they don't think that my hair has taken to the treatment then they have offered to re do it but if they feel my hair has taken to the treatment then they won't do anything.

I said that obviously my hair will look lovely after a professional blow dry but the point of me spending £150 on it was that I could style my hair easier myself! He wouldn't accept any responsibility and said that they have never had a complaint before.

I feel like I've just lost £150 and he couldn't care less. I said the least they could so was give me a free bottle of shampoo and conditioner considering that I was never told anything about having to use it and he had the cheek to say that he can't as then he won't make any profit!!

[HaveAGoodDay]

Stand your ground when you go back on Saturday. Explain that your stylist was in error by not advising you correctly in the aftercare of your hair . She failed to advise you to NOT wash your hair for a couple of days at least & to only use the Kerastraight products.

Tell the manager you are not happy with the service as you haven't got what you paid for. If they still refuse to put it right, say you are left with no choice but to seek advice from trading standards. Hopefully, that should prompt them into re-doing your hair, £150 is a lot of money!

[clio51]

Here here! To stand your ground.
If he was a decent manager he wouldn't be argueing the toss with you.
He'd just say come back and I'll have a look and see what we can do.

[lifeistooshort]

That's weird, I had Kerastraight last year and what you described is not at how my hairdresser did it. When I had it done they had to wash my hair , then apply the kerastraight, then straighten my hair within an inch of its life with the kerastraight in, the wash hair all over again with the kerastraight conditioner and shampoo and restraightened it. It was a very long process (hence the cost I guess) and sometimes took two hairdresser working on my hair simultaneously but the result was quite good.

I wonder if they applied it correctly to yours or if the application guidelines have changed? Also included in my treatement price was one bottle of shampoo and conditioner.

If I were you I would be calling the l'oreal helpline for customers, it might be that your hairdresser is having a laugh.

[StepAwayFromTheEcclesCakes]

no way do you have to use their shampoo, any without sodium chloride is fine that is the only ingredient you have to avoid but sadly it is in most. tressemme keratin smooth is free from it but do check everything else you use as even the good sounding ones can have it in.

[VioletShmiolet]

Thanks everyone, I will definitely stand my ground and try to get it re done. Does it actually have to stay in for 3 days to take full effect then?

Why the l'oreal customer helpline? Do they make the Kerastraight treatment?

[VioletShmiolet]

Plus I have changed the appointment to tomorrow evening and have refused to let them blow dry it straight as that's not going to represent the natural texture.

[clio51]

Hi
Go on the kerastraight.com website, scroll down and you will see contact kerastraight uk it gives you a phone no. Ring them and tell them and see what they say,
Try do this before you go to the hairdressers.

Hope you get it sorted, let us know good luck

[lifeistooshort]

Yes, l'oreal makes Kerastraight, and they wouldn't like it if the hairdresser was not applying it properly and/or ripping you off, they might even invite you to they technical centre to get it fixed if the hairdresser lets you down. Worth a shot

[lifeistooshort]

oops actually doesn't look that it is l'oreal, but as advised by another poster, they too have a number on their website and looks like they have a technical center too. Good luck, I hope you get it sorted.

[VioletShmiolet]

I called the Kerastraight helpline and explained the situation and they said they would call the salon and get back to me. They called me 2 hours later and said that they would offer me an 'intense boost' treatment in the salon and I would get a 100ml tub to take home which the salon manager
was ordering for me. I said that was fine.

So I go to the salon, she does the treatment and it has made a huge difference to my hair except she tells me I would have to use the official shampoo and conditioner to guarantee the treatment. I said I wasn't prepared to spend any more money and that I would just carry on with the treatment at home. Then the manager comes over and tells me that I wouldn't be receiving a tub to take home, only another 10ml sachet like the one they had just used, or I could come back in 30 days and they would re apply it for me. I explained that it was not what I was promised and he just would not back down! So I booked the next appointment for 30 days and said I would be calling kerastraight again tomorrow to clarify what I'm owed.

Can't believe that guy, such a shame as my stylist was lovely about it.

Just to let you all know the salon is Hair Xcel in Surbiton, Surrey. Do not go there!!!

[Dawnny]

I have very very curly frizzy hair I had my Kerastraight treatment done Saturday just gone and washed it this morning, so that's 96 hours, I was told not to wash it for 24 hours mind you. This is the fourth time I have tried it over the years and the only time it worked quite well was the first, not really sure why I had it done again I think I was secretly hoping something had gone wrong with the other attempts and this time it would work like the first time, I was WRONG!! I think they may of changed the product, I knew it was a relaxer rather than a straightener, but I did think or was hoping it would of worked a lot better than it has, I would say my hair is 15% straighter I went back to the salon today, I wanted to make sure they had used the strongest version (as there are 3) and I was told they had, I also asked if they thought this is how it would turn out and was told yes!, it is in better condition I have to say, but was it worth £120 absolutely not, to the person who said they buy there treatment on Amazon, which particular one? or can anyone recommend a home treatment that really works?!?. I may now investigate other permanent straightening treatments once I get over the shock of throwing so much money away :-(

[TulipOHare]

Dawnny search "Keratin Kits" on Amazon. It's under £30 and works well (ish). I have used it 3 x now - first time it worked brilliantly, second time not so great, third time pretty good. Definitely worth the price though.

[hollyisalovelyname]

I'm glad you named and shamed.
What bad customer service.

[Missunreasonable]

I use the keratin kits from amazon and it works really well as long as I use decent straighteners. The first time I used the keratin kits my straighteners were not the best and it didn't turn out as hoped, now I use good straighteners and the treatment always works well.
I have also had a keratin straightener quite a few times at a salon (before I discovered keratin kits) and the salon treatment was always fab but my hair was over straightened as after 3 months it would neve revert to curls and I would have very curly regrowth and very straight ends and no amount of sodium chloride containing shampoo could wash it out.
With the keratin kits it stays straight and frizz free for around 12 weeks and then slowly starts to become more frizzy and more curly until I retreat the hair.

Somebody upthread mentioned tressemme keratin shampoo; please beware hat the ingredients have changed and it now contains sodium chloride so it isn't suitable after a keratin treatment.

[PinkFlamingo66]

I have had Kerastraight twice this year. First one was fabulous, really sleek and shiny and lasted 5 months - all done at the salon, no need to leave in and wash out at home. Second one not quite so good, but then I am already used to straight hair, so not such a difference. Also, had the less intense version second time round. Will go back to the strongest next time. Should be no need to leave this process in for days and wash out - I actually heard that there is another, quicker version out. I think it really depends on how well your hairdresser does it - go to a really good salon with lots of experience of using it, it's worth it.

[KayBlank]

Oh my goodness. The treatment should not be left in, max time is 45 mins and then needs to be dried and ironed meticulously to activate the keratin. Kerastraight is an amazing product. Sounds like the salon arent actually trained in using it.

[KayBlank]

Also be very wary of home keratin kits. They can have very dangerous chemicals in, as some salon varieties used to. Some have formaldehyde in them and can cause breathing problems. Kerastraight doesnt and gives off little or no vapour. to clarify they do two services. The full Kerastraight will cost between £100 and £200 and last around 4 months. You will leave the salon fully washed, dried and looking lovely. The other one lasts 30 days and costs around £30. To make either effect last as long as possible its important to use a shampoo and conditioner with no sulphate or sodium chloride in as they strip the keratin treatment out the hair. Kerastraight do their own which retails at £35 for the pair. Hope this helps ladies :)

[MarsieF]

My hair is just below shoulder length and fairly thick.
I had the full KeraStraight treatment a couple of months ago and was charged more than £300.00
Has anyone else been charged this amount for this treatment?
Two months later I was charged £25 for the boost treatment.

[Witchesbrewandbiscuits]

You need to go back. You shouldn't have been sent home with it still in, it has to be washed out, dried and heat straightened to activate it.

Also, as much as the shampoo/conditioner works in conjunction with the treatment, I have used an alternative sulphate free shampoo as advised, and have had no probs.

They will be reluctant to refund you but you could ask for them to do it again properly.

[osulliv]

I have been reading all your comments re KeraStraight. My salon has been doing the KeraStraight treatment now for more than 5 years and it has improved and developed over this time. The treatment is now all done on one day i.e. no leaving, no putting behind your ear problem etc.

There is three conditions 1) when you are ready to wash you rinse for 5 minutes under the shower before shampooing b) you wash before you colour and c) if you colour you leave it for 3 days before you put colour on

All this leave for days is not right. I suggest you go back to the salon especially if your hair is still frizzy.