I amwas a very loyal customer of Zara Home. Bought loads of things from them, like their stuff, like the design and quality, etc.
So when I bought two posters, I got a frame for one of them from Zara. Three weeks ago.
Unfortunately, got the wrong size, but couldn't returm it because we went on holidays. Upon getting back, came to my local Zara Home, planning to return the frame and get set of bed linen instead. Unfortunately, I can't find the receipt, but it wouldn't be a problem, because all high street retailers take their stuff back even if the customer doesn't have a receipt and offer a store credit or a refund, right? Wrong. At the till the manager a)refused an exchange; b)refused a refund; c) refused to take it back as the part of the new purchase; d) yelled at me at the end of our conversation, saying "the conversation is over!) amnd left me standing by the till, holding the frame.
I had my "pretty woman" moment, saying "you've just lost a very loyal customer who was spending XYZ in your shop" but left feeling very shaken and humiliated and made felt as a beggar.
The bed linen was about 90 pounds, the frame was about 10- what's the point of refusing????
Did anyone have any problems with Zara Home or is it just me???
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Style & Beauty
Appaling customer service in Zara Home- anyone else had the same experience?
14 replies
Paribus · 08/10/2010 21:07
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