Mobile site still freezing on my phone

[EhricLovesTheBhrothers]

iPhone 5
Ios7
Safari

Just gave it a break for a week hoping that most of the shitness would have been ironed out, tried it again, tried to post and the site just freezes if I try to post. Endless spinny wheel of loading but no load.

You have made the mobile site unusable for me and thousands others for the past ten days. I mean literally unusable, not just annoyingly crap. What the fucking fuck were you playing at? This mobile site is a total pile of shit. Sorry, but it is. All the crap changes to functionality were bad enough, the knock on effect on the desktop site was annoying, but this is actually unusable. I can't use the desktop site on my mobile as it's too small so I can't use it. Pissed off.

[EhricLovesTheBhrothers]

Omfg I could weep! There is no button on here to switch back to desktop! What the hell. Now I'm stuck on the bloody horrible mobile site.

[EhricLovesTheBhrothers]

The desktop button flashes at me then vanishes. Please fix this, I hate it.

[EhricLovesTheBhrothers]

I found a way to get back on desktop but the link is definitely broken.

[EllenMumsnet]

Hi Ehric. Soooo sorry for the stress caused to you - and many other MNers - by the woebile mobile site.

We have been logging all the glitches, complaints, preferences etc. and Tech is working flat out fix all the issues that have come up.

This response from JessicaMumsnet explains a bit about what's been going on behind the scenes and what we're aiming for, and there will be more info available shortly. In the meantime, we will add your comments to our very long list and try to address them.

JessicaMumsnet's statement

[EhricLovesTheBhrothers]

Ok, I'm going to read that post. I don't think I will get it though. Especially the fact that it's just so unrelentingly flawed.

[EhricLovesTheBhrothers]

Yes. Well I read the statement and I still don't get it. The mobile site replicated perfectly well pretty much everything that was on the mobile site and all the new mobile site has done is make it look and feel like an app - ie miles away from the original site in look, feel and function. Plus it just plain doesn't work - it clearly wasn't ready to launch but was launched anyway. I don't get it. I suppose if most new users come via devices rather than laptops and pcs as it used to be they may be more comfortable with the app style look but this feels a lot like it has been aimed at attracting those new users without much care for old users who were very attached to the site as it was!

[JessicaMumsnet]

Hello Ehric, thank you for taking the time to read my other post.

The current mobile design is more modern and we understand that it isn't your cup of tea. We've gone through many iterations of design and continue to make changes so we appreciate you giving it another go.

We care very much for existing users, whether they regularly post, prefer to lurk or just occasionally dip in. For that reason we include lots of different kinds of users in our testing. We do also care about people who are just discovering Mumsnet, after all we were all new once!

The mobile site did have a number of problems when it was first released and despite our tests we didn't anticipate some of the issues. We've taken a good hard look at our process and made some improvements to ensure that doesn't happen again.

We have worked hard to tackle issues including on phones that are only used by a small proportion of mumsnetters and we're pleased that for most people the site is working as expected.

I'm sorry to hear that isn't the case for you though, could you tell me what phone you are using and what browser and we'll investigate for you.

Thank you

[EhricLovesTheBhrothers]

As I said in my OP
iPhone 5
iOS 7
Safari
I'm pretty sure that it's not a small number of mners who use iPhones.

[JessicaMumsnet]

Hello again, sorry not sure how I missed that!

We're not able to replicate any freezing on the iPhone 5, safari but happy to continue to investigate to get it fixed for you.

Does it happen on all threads or just long ones? Are you able to post on this thread for example?

[EhricLovesTheBhrothers]

Just gone on my mobile to test and no, nothing. Just endless loading.

[JessicaMumsnet]

Okay thanks Ehric for trying again, that sounds unusual and alas frustrating for us not to be able to replicate it so we can fix.

We understand if you'd rather not but if you wouldn't mind running through some more things for us it might help us diagnose what's happening for you.

Firstly are you on cellular data or wifi?
Can you confirm what URL you are trying to access when it endlessly loads?

What action (if any) did you take just before you got the spinning wheel?

Thank you!

[JessicaMumsnet]

We do have lots of people of successfully posting from iPhones so we are really keen to see what's unusual about your particular device, network, settings or usage.

[Oodlives]

I can only post on desktop and bookmark in mobile so am swapping between the two which is tiresome.

I'm also ios7, iPhone 5c safari

[Oodlives]

Oh and I'm having the same problem on wifi and 3G and it's only when I try & post.

[JessicaMumsnet]

Hi oodlives,
Thank you for coming on to let us know, could one of you be so kind as to check which precise iOS version it is? 7.1.2 for example?

(just for our own peace of mind this post is posted from an iPhone 5, safari)

[EhricLovesTheBhrothers]

Ok. I'm using 3G but will switch to wifi to test. The URL is whatever URL of the thread I'm trying to post on! I'm going to c&p from my phone then switch to desktop to post it on here.
When it happens, as if said, I am trying to post. So I've written a post and click on 'post message'

[EhricLovesTheBhrothers]

m.mumsnet.com/Talk/site_stuff/2171325-Mobile-site-still-freezing-on-my-phone?

[EhricLovesTheBhrothers]

I'm on ios7.1.2

[EhricLovesTheBhrothers]

Just tried it on wifi and I'm getting this -

[lowflyinglady2000]

EhricLovesTheBhrothers, maybe you're having trouble on your phone and I am sure that's frustrating for you, but did you mean to be so rude?

"this is actually unusable" It's not though, is it? I am using it now, on an iPhone and it's working fine. I don't know for sure, but I'm guessing it's probably being used by quite a lot of people.

"unusable for me and thousands others" Who are these thousands of others? There certainly were complaints in the first few days (though I tried it on an iPhone 5, an iPad and an Anrdoid phone and all worked fine), but now they've slowed to a trickle. If it's unuseable by thousands where are their comments saying that?

"I mean literally unusable, not just annoyingly crap. What the fucking fuck were you playing at? This mobile site is a total pile of shit. Sorry, but it is. All the crap changes to functionality were bad enough, the knock on effect on the desktop site was annoying, but this is actually unusable".

I assume this site was built by real people, rather than feelingless robots. Would you speak to someone like this in person because you were having problems accessing a (free) website?

I am amazed that anyone from MNHQ has chosen to reply to you.

[JessicaMumsnet]

Thank you Ehric, especially for the extra info. I have a theory which I'm about to try out. Bear with me...

[JessicaMumsnet]

Well I think I may have cracked it... Looking at your URL I spotted it started with m.mumsnet.com instead of //www.mumsnet.com.

Have a try at this url:
www.mumsnet.com/Talk/site_stuff/2171325-Mobile-site-still-freezing-on-my-phone?

If that works for you I think we might have got to the bottom of it

[AnnieOnAMapleLeaf]

I am in the exact same position. iPhone 5s iOS 7.1.2 and the new mobile site is completely unusable. I have had to revert to the app (ick).

Please please fix this.

[AnnieOnAMapleLeaf]

Test

[AnnieOnAMapleLeaf]

Aha!!! It works. Let the flooding of threads commence.