Sliders on Mumsnet

[JessicaMumsnet]

Hello everyone,

For a while we've realised that not everyone is aware of all of the different things happening across Mumsnet including webchats, book clubs and much more.

Over the next few weeks you may see little sliders appearing from the bottom right announcing upcoming events or things we think you might find interesting. We're trying out ways to let everyone know what's going on and this is part of the experiment.

If you close the slider by clicking on the 'X' then you won't be shown it again and they'll only be shown in select parts of the site.

As ever any feedback you have is always welcome so keep an eye out for them and let us know what you think!

[FruVikingessOla]

So when are they starting?

[cozietoesie]

Got one this afternoon. It was just as well that I'd read Jessica's post or I'd have been yelling about unwanted pop-ups!

[ouryve]

Was just about to grumble about this one, until I realised that it actually went away when I told it to get lost.

[VitoCorleone]

Just seen my first one. God i hate them slider things

[AMumInScotland]

Thank you. You've given me the final impetus I needed to go back into Customise and get rid of your recent additions to the site! I know you want to keep adding features, but it's getting horribly cluttered. I suppose you have to default new features to 'On' rather than 'Off' so that people can see them, but it's getting so things flicker all over the place if you don't hide them all.

[Minnieisthedevilmouse]

Fucking irritating. There's a reason I'm not clicking on my local, it's poo. I do check it every so often. Damn thing slides in, ruins what I'm reading and won't bog off til I click the button. Wrong move and it opens it.

It's right given me RAGE!!!

[BertieBotts]

I don't mind this, as long as it's occasional and it definitely goes away for good when clicked.

So far so good. I don't know that it's adding anything but it's not bothering me at the moment.

[Morethanalittlebitconfused]

The miscarriage one was NOT welcomed today

[KateSMumsnet]

@Morethanalittlebitconfused

The miscarriage one was NOT welcomed today

We're so sorry that the sliders have upset you, that really was the last thing we intended

We understand that miscarriage is a tremendously emotive subject. We are promoting our campaign heavily because of feedback from Mumsnetters who have been through the same, and we feel that they deserve better miscarriage care.

Again, we are so sorry for any upset caused by this. Much love MNHQ

[Morethanalittlebitconfused]

Thanks for the apology.

[spiritofthetime]

I agree that the miscarriage slider is unwelcome and insensitive, particularly as every time I click the x button on the mobile site it doesn't close it. It's really put me off being here today.

[JudysPriest]

"If you close the slider by clicking on the 'X' then you won't be shown it again and they'll only be shown in select parts of the site."

I closed it yesterday and assumed from what was said that was it, popped up again today.

[FruVikingessOla]

It's popped up 4 times this morning, even though I keep clicking the cross it's just reappeared again

[JessicaMumsnet]

Hello, clicking the cross should stop you seeing it and other sliders. We'll ask tech to take a look and see what's happening there.
Thank you for letting us know

[JessicaMumsnet]

Hello again, we're really sorry some of you are having trouble with the sliders.

We're struggling to replicate the problem so please bear with us.

Would you mind telling us how you're accessing Mumsnet? Android, iPhone etc?

Thank you

[JessicaMumsnet]

FruVikingOla JudysPriest spiritofthetime

Can you confirm you're not using incognito to access mumsnet, or clearing the cookies, or using a different browser each time?

Thank you

[cozietoesie]

I've not seen one since that first - I forget what I did with it but maybe I clicked on the 'x'. (And I stay on FF for MN and clear cookies at least daily.)

[Naoko]

When you close the slider it seems to remember it for the session if you're lucky (and not every time at that); if you come back later in the day you'll get it again and obviously if you change devices all bets are off because you're I'm assuming you're relying on a device-side cookie to store that it's been dismissed rather than anything stored serverside.

It strikes me that this is not ideal, from a userfriendliness perspective. I appreciate that it's the only way to do it that won't make the server hamsters cry desparate tears and appeal to the RSPCA, but especially if you're going to use the sliders for an emotive topic like miscarriage, you're going to upset a lot of users. The sliders are a minor irritation if you have to close them once, very annoying if they won't go away, and very upsetting if they're about something triggering for you and they won't go away.

[spiritofthetime]

Nope, usually access by phone, mobile site. Staying logged in. Keeps popping back up straight away. Please get rid of it...

[JessicaMumsnet]

Hi spiritofthetime we're really sorry this is happening for you, can you let us know what phone you are using? We can't get this to happen for us and we're really keen to get it fixed.

Naoko We do understand and completely agree it is not ideal. We thought long and hard about how and where sliders should be shown and they should go away when dismissed and not bother anyone again.

We also recognise that the miscarriage care campaign is really important to people and we do want to promote it. Not at the expense of upsetting people though so we've taken the slider off chat for now.

We are working really hard to try and identify the problem so this doesn't happen again, any more information you can give us to help diagnose any issue would be great thank you.

[Morethanalittlebitconfused]

I access via my iphone and had a slider this morning.

I wonder if it's a case of they reset after 24 hours?

[FruVikingessOla]

JessicaMumsnet. I'm just trying to remember now. Maybe I was lurking (i.e. not logged in) this morning when the slider kept popping up.

So, perhaps after I'd logged in and clicked close, that was when it went? Sorry - I really can't remember.

I always use the same device though (an iMac using Firefox).

[KarlWrenbury]

i have no sliders

yay

[cozietoesie]

Ah - just got one on Credit Crunch.

I think that the problem, Jessica, is that they're anonymous - if I hadn't read about them here, I'd have assumed they were the usual rotten pop-ups. If you have to have them (which is a whole other question) you at least need to make them 'MN official' by eg giving them a logo identifier. I'll leave aside for now the issue of people copying that logo to sneak pop ups in.

[JessicaMumsnet]

Thank you that's useful feedback we'll have a think about how we can make it more obviously mumsnet-ty. We are experimenting with different colours so we'll try and address that issue in next round.

Although we couldn't replicate your problem Fru we think it might be a case of the difference between logging in or out or reseting. We've made a couple of changes now generally and tightened it all up .

Hopefully you won't have this problem again but if you do just let us know.