You need to be careful with Carisma. We went to Jard Sur Mer in 2010 and really enjoyed it so returned in 2011. The second time we suffered a cracked pane of glass in the window of our children's bedroom (from a burglary while we were at the pool). These things happen in life, especially on open campsites where people can wander freely in from various points, but Carisma's 'fix' was to put some sticky tape along the crack from one corner to the other on the glass. When I asked for it to be boarded up properly. they stuck some cardboard over it, again secured with sticky tape. I wasn't happy for my children to sleep in the room (one bed was directly under the broken window), so we lost the use of a substantial portion of the caravan. I would expect a company that runs so many caravans to be able to replace a pane of glass next day, but they didn't. It took them five days to replace the glass - a serious chunk of our holiday time - eventually we were moved to a different caravan. The staff at the site are lovely and great with the kids, but we won't be returning because when things go wrong Carisma don't seem to have invested in the support network to be able to sort out basic repairs in a reasonable time frame. It's when things go wrong that you find out if your holiday company is well run and organised beyond just taking your money and making bookings. Maybe this was a one-off, but when we complained about the long fix time I can only describe the management response as unsympathetic (to say the least). We won't be staying with Carisma again.