Britax B-Agile front wheel problem, anyone else have this?

[runaroundstartsnow]

My Britax is 9m old (hardly used) and the wheels dont work properly on certain surfaces.Its a nightmare in shops as the front wheel turn side on and wont move so im almost dragging it around, its really hard work.The wheels dont steer and if i lock them they dont spin very well.
Does anyone else have this problem? Britax say its the first they have heard of it.

[runaroundstartsnow]

bump

[Ihateparties]

If you lock them then they should spin at all. I never had this problem with mine nor have I heard it mentioned online or anything. Have they told you to take them off, clean and lubricate them etc?

[nb2013]

Hello,

My britax b-agile has just started doing this and it is a massive pain when we are out. I can't push the pushchair in a straight line. I was just wondering if you managed to sort it out. My daughter is only 10 weeks old so we've only been using it for a couple of weeks. I have tried locking the wheels but this isn't really practical for day to day use and isn't what I paid for! Any help/advice would be much appreciated.

Thank you

nb

[runaroundstartsnow]

Hi, we discovered there is a bit of plastic that sticks up on the wheel, this was stopping the wheel lock coming out completely on one side , hence the wheels sticking.
We sent ours back for a full refund, however i was very tempted to just get another as when it works its great.
I would return it, Britax have a 2yr guarantee.