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how quick are complaints against staff dealt with?

6 replies

haveanothercreamcake · 05/07/2013 18:23

first time on here, so please be kind Grin
has anyone ever made a complaint against dinner time staff of them being a bit rough with their children?
If so, how quickly was it resolved?
I made a complaint this morning and by 3.30 the safeguarding children team had sent a letter and as far as school was concerned it was business as usual.
During the day, the member of staff complained about, was moved to a seperate playground.
Is it usually that quick?
Sorry, should have said, the dinner time staff admitted it happened, but it was seen as not malicious.

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haveanothercreamcake · 05/07/2013 18:42

bump

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mrz · 05/07/2013 18:54

yes

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mrz · 05/07/2013 18:55

but depends on the seriousness of the complaint

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haveanothercreamcake · 05/07/2013 19:04

It wasnt serious at all, really. but the child involved got very upset by it.

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mrz · 05/07/2013 19:15

It wasn't serious so they acted immediately for more serious complaints there would have to be investigations which take time v normal

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haveanothercreamcake · 05/07/2013 19:37

thank you Thanks

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