Advice needed. Just received a letter saying no application has been made for a primary school place but i'v made one

(48 Posts)
Yorkstar Sat 09-Feb-13 14:39:35

Has this happened to anybody else before? Iv submitted an application online and the current status says that my choice of schools has received it so why this letter to panic me on a weekend when I can't contact anybody to clear it up! The letter says that they received no application from our address. I think I did everything correctly but this is my first ds so the first time through the whole process. I'm very worried as the letter states that as they have no application from us we may miss out on our first choice of school which is out of catchment. Such a blood nightmare angry

jojane Mon 11-Feb-13 09:11:57

Print off the screen saying they have received you application and list of schools etc too as well a email confirmation

JenaiMorris Mon 11-Feb-13 09:13:36

They will probably be very busy, so worry too much that they've not called back yet.

Obviously chase them up in an hour or so. Have you checked on the website to see if there are any named contacts? I suspect the person you spoke to is a junior, generalist admin/reception officer fielding calls on anything from refuse collection to housing benefits, rather than an admissions person.

JenaiMorris Mon 11-Feb-13 09:18:53

Forward a copy of the email to education@york.gov.uk with a description of what's happened.

At least you'll feel like you're doing something while you wait.

Yorkstar Mon 11-Feb-13 09:20:52

The email is sent to my work email address which I have got a record of but not printed off as am at home with children as its my day off. I have no printer here but will do it first thing tomorrow and will follow Tiggy's advice too and write up a summary of the conversation and email it to them. I will call again soon if i do not hear in the next hour

tiggytape Mon 11-Feb-13 09:22:56

Jenai is right - often when you call Admissions the person you speak to is front desk staff so can give general information but might not know more in depth stuff / individual cases.

The screen shot advice is also good so do that too and, when somebody rings you back (or when you call them to chase) get their name, make a note of the time and, once the call is finished, immediately write down all that was said and then send it in an email back to them 'thank you for talking to me this morning. I am reassured that you have been able to confirm...........'

The reason for emailing them is that you might not get written proof off of them but if you email them after every single phone call with exact detail of what has been said, if it gets to appeal, an appeal panel will see that you are genuinely the wronged party and that everything you've said is accurate and true.

JenaiMorris Mon 11-Feb-13 09:40:23

You could email them a screenshot, to the ball rolling until you can get to your work email account. Does the application status screen have dates on it?

notjustamummythankyou Mon 11-Feb-13 12:54:01

Oh yorkstar - what a mess. I'm sure it will be quickly sorted though. Are you able to log into your admissions account and take a printoff or screengrab of your application summary? I looked at mine this morning, and it lists the schools and says 'LEA has received the application' next to each school. Does yours show that?

notjustamummythankyou Mon 11-Feb-13 12:57:23

jenai - I'm in York too and the application summary is a bit rubbish. Just has the child's name, parents name and address and info as above. There isn't a date to show when the application was submitted, but we did get an email confirming they had received the application and that of course would be dated.

Yorkstar Mon 11-Feb-13 13:03:40

Right am hoping it is finally sorted. For some random reason there is another child whose first name is very simlar to my ds who also has the same surname and exactly the same DOB registered at my home address hmm who they have not received an application from.
Apparently they have now 'found' my application and I have been assured by 3 different people (whose names I have taken) that my ds's application will not treated as a late submission. I have spoken to 3 different women who have all told ne slightly different things so although I am more reassured, I have lost some confidence in the system. I will be taking all advice and documenting everything on an email of my conversations with the relevant staff shortly when dd is asleep. Thank you all so much for your advice. It is much appreciated and kept me from.completely panicking over the last couple of days smile

notjustamummythankyou Mon 11-Feb-13 13:07:41

That's really good news, yorkstar.

It sounds like there has been a fairly hefty admin error made at some point, but hopefully you feel reassured now. As you say, document everything just in case and I'm certain it'll all be fine.

And breeeaaaathe smile.

Yorkstar Mon 11-Feb-13 13:20:16

Also, I got through to the first lady again a second time when I rang back and she let it slip that she had 'quite a few of the same calls this morning' from other families who had received the same letter. Surely something else is going on and they can't have duplicate applicants at all these addresses? Either way a big cock up their end.

I will be wondering though now if I don't get my 1st or 2nd preference it was anything to do with this cock up IYKWIM

tiggytape Mon 11-Feb-13 13:37:02

Hmmm - it sounds like they've compiled a list from somewhere (Dr surgeries or Pre Schools perhaps?) to find out who should be applying this year because otherwise how would they know you haven't applied for a place?

Most LAs don't have a list of people that should be applying for a school. They rely totally on parents to find out the dates and apply and if they don't, the LA never writes to ask them why. Many areas have such transient populations that it would be totally impossible to keep track of all the 4 year olds.

But in your area, they do write to parents and they must get that information from somewhere. I think it highly unlikely that another child is fraudulently registered at your house with the same DOB and surname. I think it is more likely that wherever they compiled their list from has your son listed twice. It happened to my DS at the Dr surgery for example because one receptionist had entered his Christian name wrong so he was on there under 2 separate records eg 'Sam Smith' and 'Sammy Smith' as 2 separate people. It only came to light when the hospital were writing to the GP with results and they realised they had 2 records for him.

Whatever the cause, I am glad they have found your application and that you have reassurance that it will go through as an on-time application. Hopefully this is the end of it now.

notjustamummythankyou Mon 11-Feb-13 13:40:03

That's interesting - a bit of an admin issue at the LEA then?!

You'll be fine - your application has been in the system all along and was on time. As the closing date was mid January, I'm not sure if they've even started allocating yet. This cock up won't affect you, I'm sure of it.

<passes a strong cuppa and a rather large piece of chocolate cake>

tiggytape Mon 11-Feb-13 13:43:49

If you don't get your 1st or 2nd choice, they will have to tell you why. You don't have to take anything on trust:

If you have no sibling priority and you are reliant on living close enough to qualify, you will be told (or can easily find out) the 'last distance offered' for a child like yours with no older siblings at school.
So if you live 500m from school 1 and don't get an offer, you might be told that offers for category 3 (no siblings) were only made upto 379m this year and that's fair enough - you lived too far away to get in.
If you found out the last distance offered was actually 679m then you would know it was a mistake and then it could be put right.

You have to be given a reason if you are turned down - they don't just tell you yes or no.

JenaiMorris Mon 11-Feb-13 15:14:33

This is what happens when organisations use names rather than unique IDs such as NHS numbers.

Not terribly helpful for you OP but I just knew that's what it would be - it's a bugbear of mine as someone involved with databases!

It will all be absolutely fine - glad it's being sorted smile

Yorkstar Mon 11-Feb-13 17:23:18

That's useful to know Tiggy about how the allocation system works in regards to letting you know. I thought it would just be a matter of 'you are being allocated ..... school'.
I have documented and sent my email of conversations too this afternoon. Roll on the 16th of April in which no doubt I'll be a nervous wreck in the lead up to grin

mrz Mon 11-Feb-13 17:32:56

All children have a unique admissions number once an application is processed so this type of thing should not happen.

notjustamummythankyou Mon 11-Feb-13 17:53:52

Yorkstar - You've probably already seen it, but there's a useful document on York Council's website about how it allocates places in schools. There are also stats for the past three years showing how many pupils were allocated under each of the five criteria and how many appeals were received for every school in York. Take a look here at the Guide for Parents.

Yorkstar Mon 11-Feb-13 21:09:01

Thanks for that link notjust interesting reading.

Am now on the wine and choice after a stressful few days smile

prh47bridge Mon 11-Feb-13 22:34:45

Like Tiggytape I hope this is the end of it but bluntly this does not give confidence in the admissions department. As you have already been advised, make sure you print everything and keep records of all contact with the admissions department including names. If it goes to appeal the evidence will be useful.

JenaiMorris Tue 12-Feb-13 11:10:32

I would hope that the council will now get up all their data, sort it on postcode and literally read through it to check for doubles. Rubbish in, rubbish out and all that.

They could easily refine this by filtering to those postcodes which appear multiple times. They could do it in an afternoon.

Basically what I'm saying is that clearly they have an issue but it's one that I imagine they'll remedy super fast and certainly well before allocations begin.

Jenny70 Tue 12-Feb-13 11:48:46

Tell admissions that is the "unspoken of twin" who you don't plan on educating formally... and for convenience you called him almost exactly the same name as your "loved child".

But seriously, sounds like a stuffup at their end. But as advised, keep records, as this may not the last stuffup that happens in the application process.

But when the offer comes, it should be quite transparent as to why you didn't get a place at the top listed school(s) if the offer is not your #1 choice.

xsammy1987x Sat 02-Mar-13 13:17:45

hi i just recieved a letter this morning saying they have not recived a application for my son.i checked my emails and found i had a confirmation email saying i had applied online.just signed in to check on the council website and the application has gone.i used to be able to view it but no its disappeared.worrying now as cant do anything till monday

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