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Are GP services working in the best interests of patients?

(1 Post)
MEDIA: Monitor - NHS health sector regul Wed 18-Sep-13 10:50:37

We are examining GP services in England to see if they are working in the best interest of patients.

Monitor wants to hear from patients. Can you tell us:

• How important is it to you to see the same GP each time?

• Whether you are able to access a GP or practice nurse in a reasonable amount of time when you need to?

• Can you see a GP or practice nurse or register at a GP surgery in a place which is convenient for you?

• Are you able to switch GP or GP practice when you want to?

• Do you feel that your GP and practice are responsive to your specific needs?

Please send your views to:

Monitor is the sector regulator for health services in England. Our job is to protect and promote the interests of patients by ensuring that the whole sector works for your benefit.

Earlier this summer we launched a call for evidence aimed at understanding the challenges facing general practice and how we can help address them.

You can find out more about our work on GP services at

GPs are the first point of call for the majority of patients. They treat patients directly, but also have an important role in referring those who need more specialist care and providing advice to help patients and families to make informed choices.

The aim of the study is not to address specific issues associated with individual GPs or practices. Rather, we would like to understand what patients want from general practice and how responsive the current system is to your needs.

For example, we know that the needs of different patients vary, and that parents of young children may have different requirements from commuting workers or from the frail and elderly in terms of where and when they want to see a doctor or nurse.

More information about Monitor is available at

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