I never had any M & P products don't think they were around when I had my children. But I can vouch for how awful customer services are. About 2 months I had what could only be described as an extremely rude woman phone me up. She was shouting at me about how I returned this pram because it had a fault and blah blah blah. When I finally got a word in said I did not do anything of the sort etc. well you are Mrs Mowbray of so and so avenue yes I am so it is you. I then explained there was another woman with same surname further down the road and I know she has a baby but I didn't tell her that the reply was well she isn't in the phone book I know that. So she then demanded that I give her this woman's phone number I have it but no way would I do that I just said I don't know it and suggested she write to her. I have to say this was the most rudest person I have ever had on the telphone. I would cetainly never buy any of their products if that is the way Customer Services carry on.

M&P are TERRIBLE for customer services. I made the mistake of buying some things from there when I was pregnant with DS. I will never buy from them again.

I also had a buggy with a faulty part.

I wrote a massive letter to them explaining details fo problems with many of their items and suggesting how they could be improved. I wanted some money back and got nothing. I hassled them more and eventually got a pathetic £20 gift voucher (which I sold on eBay, no way do I want any more M&P crap).

Their stores are nice, I can see how they con 1st time parents. Your scenerio has been repeated thousands of times over and I don't know why we can't make people more aware of their all round shitness (for want of a better word!).

this was the reply i got to an email i sent about a week ago. i had forgotten i had sent it so much for we will get back to you within 2 days!!! ive sent my letter off so i wont expect to get much further. avoid them is all i can say.

Dear Mrs Kirkbride


Thank you for your recent email. I am sorry to hear of the issues you have raised with your Herbie travel system. As your product is covered by a 12 month guarantee against manufacturing faults. We will arrange for a repair or spares parts to resolve any faults which may occur on your product. Please can your respond back to his email with the nature of the fault so I am able to advice you further. With regret a refund or exchange on this product will not be offered on this occasion. Please accept my apologies for any inconvenience this may have caused and thank you for taking the time and trouble to write to us, as customer feedback is always valued as it allows us to update the products and services that we offer.


Should you wish to discuss the matter further with an advisor do not hesitate to call the customer care team back on 0845 268 2000.







Kind Regards

Isha Pervaz



Customer Care

Mamas & Papas



Mamas & Papas

Colne Bridge Road

Huddersfield

West Yorkshire

HD5 0RH

0845 268 2000


Monday - Friday

(9.00 - 5.00)

teamedward thanks for that god my husband is right im SUCH an air head i though his name was don!!!!! no idea what that would be short for!!! (lol).

pink princess thans for the email. ill let you know how i get on!!!!

Just a thought.
If you do contact The One Show, I suggest you contact Dom Littlewood. They've probably never heard of Don!!!

taytotayto, u got mail

Taytotayto, am sorry not emailed you yet... had a gas leak at home so only just got in!!!!

The others are right here, i contacted watchdog and trading standards, you should do the same. Trading standards are fab... they gave me a letter to ammend and send... M&P are awful, they are rude, inconsiderate and above all liars! I would never ever buy anything from them again. But fpr the 1st year your contract is withg the shop it was purchased and they should give the refund legally, then they take it up with M&P. However i was adivsed that legally the consumer has the right for the product to lat " a reasonable length of time" which i again was advsied, was about 6 years.... !!! fat chance! Stick to your guns. Go back to the shop and refuse to leave until you get your full refund you are entilteled to. YOu need to stick to 2-3 statements and just keep repeating them - "this product does not serve the purpose it was bought for i am leaglly entitled to a full refund." and the other one i was told to use was " i have given you the opportuntity to rectify this problem.. now the product has more faults. I have lost all faith & confidence in your product"...If this doesn't work, then i will give you the links to all the 1000s of complaints that i found and the number for the shop where i bought my pram. They were brill and are now so P**ed of with M&P that they are refusing to sell any more of herbies....and finally - we should all fight this... even if it's just to get the cost of teh millions of hours i spent oh hold to "customer services"!

And Tayto, don't be fobbed off. Go in at a busy time and STAY PUT till THEY ring customer services on your behalf, shame on them, they've obviously been trained to do everything to avoid giving refunds. Saturdays are bad for getting them too, as it's the last day of the week and they have targets iyswim. Ask to see manager and don't budge till they sort you out. And don't agree to a repair as they might then say you can't have a refund.

Yes look at consumer direct on the net. They are brilliant - loads of pre-written letters for you to print out, you can ring them and get really good advice and they keep notes on your case so when you ring again you have a reference.

This sounds shocking - I'd agree that Out and about are brill, just had a new frame from them for my mountain buggy, as the brake wasn't working - even though they said they couldn't understand what I was on about!

Very decent people.

I'm sure I've heard of the herbie frame collapsing in a dangerous way before.

Definitely don't let this drop.