I got a new sewing machine for Christmas from DP. Last week it stopped working. I contacted the manufacturer and the person I spoke to was very helpful and arranged for it to be collected. It arrived back today and it isn't the same machine. It's the same model but says on the back that it has been refurbished. Can they do this? Shouldn't I have had my machine back repaired or if it couldn't be repaired then a brand new one? Had my machine been older then I probably wouldn't have been as bothered but it was only 3 months old and hadn't had a great deal of use. The model I have has been out at least since 2010 so in theory the replacement I have received could be this old. Please can anyone give me any advice before I get in touch with them?
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