I bought a new car three years ago, it came with 2 free services. I don't do much mileage so the first 12kmiles service was as 18 months. I took it in for its second service this week at 21kmiles as it's due an mot next month and I wanted to make sure it would get through.
I phoned the dealership who did the first service and the girl said it was my second free service, I booked the car in, they did the service and I picked the car up with no mention of a charge. They have since phoned me to say that the offer was 2 free services within 2 years and as I brought the car in 'so late' I will have to pay for the cost of the service.
I said that they told me it was free and they failed to mention when I dropped the car off, or picked it up that there was a charge so it isn't fair to call me up days later and ask me to pay. They knew how old the car was when they booked it in, they knew the date of the last service so they should have known at the point of service if I had to pay or not.
The girl has said that she will have to pass this on to her boss, but can anyone tell me where I stand on having to pay for this?
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Where do I stand with charge for car service?
12 replies
WitchOfEndor · 22/02/2013 17:12
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