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any help gratefully received - mobile phone broken, no fault of mine. where do i stand?

4 replies

tyaca · 29/02/2012 19:37

started a 24m contract 3 weeks ago with expensive smart phone.

today it shut down when installing a upgrade. and i haven't been able to get it to work since.

really worried that i won't be able to get it replaced. not insured. but if it's a fault of the phone, then surely someone else is liable?

argh.

OP posts:
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SecretNutellaFix · 29/02/2012 19:38

have you rung your mobile company?

Which phone is it?

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tyaca · 29/02/2012 19:40

no landline so can't ring Grin

it's the HTC Sensation. Need to borrow dh's phone tomorrow and contact 3. Really annoyed.

OP posts:
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Collaborate · 29/02/2012 20:51

Go into the shop. They should be able to sort it out for you.

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sneezecakesmum · 02/03/2012 17:45

The phone will still be under warranty so 3 should pay for repair/replacement.

My daughter had a similar issue recently with her samsung and sent it back to Virgin....who were going to charge her £150 to repair as it was water damage from letting her LO use it as a teething ring Blush

For some Confused reason they didnt repair it but sent it back still not working and no explanation?! I suggested to her to try samsung directly and they repaired it free of charge Grin So if no luck with 3 go direct to the manufacturer.

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