I would appreciate some advice. I bought a gas fire and had it installed at the end of June last year. It has stopped working.
I contacted the shop I bought it from, and they came out to look at the fire. The guy who came out thought that it was a pressure problem with the pipes (I.e. an installation issue). He said he is happy to arrange an engineer from the manufacturer to come out to do a warranty visit, but that if the engineer says it is an installation issue, the manufacturer will charge me £100 for the visit. The guy who came out therefore suggested that I get the installer to come out and double check that the pressure is ok before he arranges a warranty visit.
I phoned the corgi registered installer today, and he says that he will come out to check it, but will charge a call-out fee.
The installer tried to rip us off in relation to another job he did for us, and so I am loathe to pay him any money, especially as the fire is only 7 months old.
I left a message for the installer saying not to bother coming out, but that if I am charged £100 by the manufacturer in the event that it is an installation issue, I will be seeking this amount from him.
Does this sound reasonable? Where do I stand legally?
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Faulty gas fire within warranty. Installer and shop blaming each other
9 replies
BerylStreep · 10/02/2012 18:06
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