Hello
Gosh where to start... we have a vailiant eco plus boiler that was installed into a new build property in 2006. When we moved into the house the chief engineer had to come out and show us how to use the damn thing as it's so complex and has never really been right but it gave heat and water so not a problem.
2006 Engineer out to show how to work it
2006 Engineer out due to problem
2007 - Boiler fixed under warrant
July 2008 - Boiler not working called out engineer took out care plan
July 2008 - Boiler not working called out engineer
Nov 2008 - "
Nov 2009 - "
Jun 2010 - "
July 2010 - "
Nov 2011 - Boiler not working no error messages just no heat/water
Now the care plan was expensive at 80 a quarter so this got cancelled when it ran out this year and guess what the bloody thing isn't working again so went for the BG policy £99 then monthly payments on Tuesday, they came Wednesday ordered part, fitted part today and it still doesn't work so they say that don't know how to fix it so have cancelled the policy and not charged us.
We are now 48 hours without heating/water (3 small kids such fun....) me taking another day off work tomorrow as now have to get Vailant to come out to fix it at a cost of £199.00 at least.
No other local plumber will touch because it's so complex.
Do you think we have a claim against Vailiant in that it's unfit for purpose and I guess as the boiler gets older we are going to get more and more problems.
What would you do/say/write - I want to make sure tlhat I can at least get the £199 back and for them to either replace the boiler with something that actually works and is fit for purpose or will I be just wasting my time and energy.
Sorry for typos my fingers are sooooo cold...
Please or to access all these features
Please
or
to access all these features
Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.
Legal matters
Consumer rights - not fit for purpose on boiler?
20 replies
Stylelostinlabour · 17/11/2011 18:23
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.