Hi. I'd really appreciate some advice on how best to deal with an accident that happened to Ds while we were on holiday. Any maybe also some sympathy :)
We've just got back from 2 weeks in France staying in a mobile home on a site owned by a big French company. The plan was to spend 2 weeks by the pool or on the beach, but things didn't quite go to plan.
On the first day of the holiday DS1 (age 6) fell in the shower and because the metal drain cover had not been fitted correctly the sharp edge of the cover came out of place and sliced his toe in a rather gruesome way. He needed 10 stitches to put it back together and was unable to walk properly or go in the pool for the rest of the holiday. We also had to spend much of the holiday waiting in for the nurse to come to change the dressing on his foot.
The site manager was pretty rubbish - he made no effort to help us in any way - and so we decided to wait until we got back from holiday before contacting the company about the issue. I have no idea about what (if anything) it is reasonable to expect in terms of compensation. In my opinion the accident was competely preventable and I do feel like they 'owe' us something. But I realise that i'm not particularly objective about this. I guess that the next step is to write to the cutomer service manager?
I'd really appreciate any advice about what is reasonable to expect from them, and about how best to go about this.
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Injury to DS while on holiday - advice please
14 replies
SarkySpanner · 30/08/2011 17:44
OP posts:
babybarrister ·
30/08/2011 21:17
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