My daughter came down with chicken pox days before us going for a family day out to their winter wonderland the weekend just gone. I have been ringing them daily for a refund. I sent documentation from the dr stating she was too poorly to atttend and only yesterday I received a reply from a member of managment saying that they operate a non refund cancelletion policy under any circumstances. I am not bothered about the money ultimatly but the principle now. Surely its a statuatory right if the cirumstances are medical. I am clueless on the legalities so hoping someone could set me straight and let me know my position before i reply to the email and make an eejit of myself.
Thanks in advance
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Gullivers World - where do I stand?
6 replies
lovingmy2 · 23/12/2010 08:30
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