Just received e-mail with arse saving statement personal customer letter from Philip Clarke, Tesco CEO. Whole mail is below, please note that all/any emboldening and any accompanying comments/Q's are mine and I take full responsibility for them...just as Tesco clearly is......
My fav bit is the 'Here's my promise'.... Go on, brace yourself for the amazingness that's gonna be coming our way:
we will set a new benchmark for the testing of products, to give you confidence that if it isn't on the label, it isn't in the product. I think he means like we (pretty reasonably?) did have?
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Food Concerns
OUR RESPONSIBILITY AND OUR PROMISE.
Dear Stoic
Nothing is more important to Tesco than the trust our customers place in us. Stoic ROFL as that is just such utter BS - that's BULL btw, not HS (Horse shit). What is more important to Tesco (et al) is the profits they make from us l'il trusting customers, no?
And that trust depends on the quality of the products we sell. No shit Sherlock?
Since we became aware that a small number of Tesco processed meat products have been contaminated with horsemeat, we have been working flat out to get to the bottom of the issue. Ah, thank you Phil. Vehee vehee kind of you - in fact a big 'ol YE-HAH to you for that.
While tests continue (err, you mean there's yet more to come Philikins?), today I want to make a clear promise to customers and to tell you about the rigorous processes we have put in place to prevent this situation happening again.
Here's my promise: we will set a new benchmark for the testing of products, to give you confidence that if it isn't on the label, it isn't in the product. And that will be backed up by an industry-leading commitment to enable you to find out much more about what's in the food we sell and how it's produced.
Let me tell you some of the things we are doing immediately:
I have asked my team to review our approach to the supply chain, to ensure we have visibility and transparency, and to come back with a plan to build a world class traceability and DNA testing system. Now that's a jolly good idea Phil? Tad late though as think the horse has bolted now?
We are building a new website, which will enable our customers to see the progress we are making with our testing programme, and which products have been tested so you can be sure of where we are in the process
We pledge that over the weeks and months ahead, we will open up our supply chain, and give you more information than any retailer has before to enable you to make informed choices about the food you buy for your family. (Like I thought I WAS informed when I checked labels religiously you mean Phil?)
And I am determined that no customer will lose out as a result of the testing process we are going through, so from Saturday 16 February if a product is tested and then withdrawn from sale, we will provide you with a better alternative for the same cost. You can find more details at your local store. (Ok, now you're just scaring me Phil, as what you are saying is you are pretty certain there are products on sale right NOW that will come back at subsequent date as contaminated?)
This is just the beginning: I am clear that, as the UK's leading food retailer, it is Tesco's responsibility to lead on this issue. Our priority right now is to complete our testing programme as quickly and thoroughly as possible, because people need to have confidence in all Tesco products. In addition, we are looking in great detail at every aspect of how products are sold in Tesco and at how our relationships with our suppliers become more transparent and collaborative. (So Phil hon, you mean you'll both stop squeezing the shit out of your suppliers and also have a vague clue what it is you're selling us?)
Where changes are needed, we'll make sure they are made. And let me be clear that this doesn't mean more expensive food - it just means doing things the right way, and accepting nothing less than the highest possible standards in the supply chain.
My absolute focus is on giving our customers complete confidence that every single product on sale in Tesco is of the highest quality and contains exactly what it says on the pack. It's what you expect of us, and it's what we demand of ourselves. (I think what you're trying to say there Phil is: 'Or else we are screwed as our LFL sales will plummet; ditto profit; ditto shareholder dividends' - correct? Yes, I thought so.)
Yours sincerely,
Philip Clarke
Chief Executive
Fuck off and give me my money back.
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E-MAIL TESCO HAVE JUST SENT ME RE. HORSEMEAT. To laugh or cry peeps, that is the question...
16 replies
StoicButStressed · 16/02/2013 16:01
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Mutt ·
16/02/2013 16:04
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Mutt ·
16/02/2013 16:14
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