Am trying to help a friend with her laptop as it suddenly stopped working over Xmas, shortly after her DS's mine craft game crashed (might be a coincidence....my DS is always accidentally clicking on links for dodgy stuff when he plays mine craft!) Anyway, she's a techno phobe and I am not, but I now need your collective help please!
Its an HP Pavilion dv9000, running Vista.
It will start up in safe mode so I assume the basic files/drivers are OK?
I can't see any immediately dodgy files in list of installed stuff. I ran disk cleanup successfully in safe mode.
After login screen, it takes around 7 mins before saying 'loading your desktop'
Then another 7-10 mins and the screen goes black, with the (unresponsive ) cursor in the middle
Eventually (15 mins), an error message on the normal 'home' screen saying:
AppleSyncNotifier.exe - unable to locate component
This application has failed to start because CoreFoundation.DLL was not found
Reinstalling may fix
Unable to move cursor, or do anything at all regarding commands on screen. totally frozen
Only way to get it to do anything is ctrl-alt-del which restarts it back to the login screen.
Maybe unrelated but it does seem to be rather hot.
Any ideas anyone?? Am off to bed now (kids birthday today and I can't keep my eyes open!) but will check in tomorrow morning in hope of some suggestions. Many thanks in advance
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Need help with poorly HP laptop please
9 replies
PinkyCheesy · 13/01/2013 00:19
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