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Mumsnet Discussions: Extra-curricular activities : For those of you who pay for private music tuition, do you think this is a reasonable cancellation policy? (33 messages)
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Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 14:25:01
DD is a guitar teacher. His cancellation policy currently states 7 days notice for cancellation. However, it is fraught with angst and confusion because people have all sort of reasons and excuses for cancelling with or without noitce and he always ends up in a discussion with people about whether 4 days notice is enough for one thing or another and will he give them a replacement slot.

I have suggested that he changes his policy to say that all cancellations must be paid for but if he manages to rebook the slot, regardless of the notice period he will offer a replacement. If he cannot rebook the slot, then it has be be paid for.

For those of you who pay for private tuition - do you think that is reasonable? I obviously do grin.
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 14:25:21
sorry, that should obviously say DH
Contact the poster Contact mumsnet about this post By cornsilk on Tue 02-Sep-08 14:27:09
yes. We pay 10 weeks in advance and if we miss any it's tough.
Contact the poster Contact mumsnet about this post By JudgeNutmeg on Tue 02-Sep-08 14:28:30
We have to give a terms notice. Most people sort out music lessons at the start of term, if someone bails after a few lessons, the teacher is left with a vacant slot and no income from that slot until the next term.

Your dh sounds like a musician, not a businessman. grin
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 14:28:53
Is that for one to one cornsilk?
Contact the poster Contact mumsnet about this post By zippitippitoes on Tue 02-Sep-08 14:30:07
we just paid termly whjether you went or not

and had to give a terms notice for cancelling the contract

so if you misssed classes just tough
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 14:31:19
lol judgenutmeg, he is too nice!

He teaches adults too and is not connected to a school which he doesn't book on a termly basis. Perhaps he should.
Contact the poster Contact mumsnet about this post By zippitippitoes on Tue 02-Sep-08 14:32:41
termly in advance

or batches of ten/twelve lessons in advance
Contact the poster Contact mumsnet about this post By Katw3kitts on Tue 02-Sep-08 14:32:57
I think he is being more than reasonable.

Your suggestion is good.

We also have to give a terms notice. Any missed by us are just 'lost' any cancelled by the teacher are rearranged.

Its all written down and agreed in the contract we sign each term.
Contact the poster Contact mumsnet about this post By coppertop on Tue 02-Sep-08 14:35:15
Ours has to be paid at the beginning of each half-term. If you miss a lesson then it's tough luck basically. The only exception is when it's the teacher who has to cancel the lesson, in which case you get the money from that lesson deducted from the following half-term's bill.

Your suggested policy sounds more than reasonable.
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 14:38:03
mmm, I think he needs a contract. He does take block bookings of 10 and offers a discount for the block booking, but people still try to change things around and the admin is a nightmare. He also teaches a lot of adults who book anywhere between 1 and 10 at a time.

This reaction is encouraging smile
Contact the poster See this person's profile Contact mumsnet about this post By nailpolish on Tue 02-Sep-08 14:38:19
we pay at the start of each school term and if we miss it, no money back. Fine with me.
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 14:39:54
Are all these "if you miss one its tough" for one to one lessons or group? I only ask because you obviously loose a lot more money if its one to one because its more expensive than if you share the lesson.
Contact the poster See this person's profile Contact mumsnet about this post By nailpolish on Tue 02-Sep-08 14:41:27
in our case its one teacher to two children
Contact the poster Contact mumsnet about this post By Katw3kitts on Tue 02-Sep-08 14:41:58
I'm talking about DD (11) school music lessons. They are 1 on 1.
Contact the poster Contact mumsnet about this post By cornsilk on Tue 02-Sep-08 14:46:02
Two falls ours is group tuition.
Contact the poster Contact mumsnet about this post By Guadalupe on Tue 02-Sep-08 14:48:18
Ds's guitar teacher only requires 24 hours notice but I think this is exceptionally reasonable. I expected to pay termly regardless of cancelling like most other lessons.
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 14:54:09
Guadalupe, DH used to only ask for that but it was becoming unmanageable. One week he had 12 cancellations - I was on maternity leave so we were living on jacket potatoes that week grin.
Contact the poster Contact mumsnet about this post By Guadalupe on Tue 02-Sep-08 14:56:51
12?? Bloody hell. I do think he's mad but perhaps people don't tend to cancel.
Contact the poster See this person's profile Contact mumsnet about this post By Jux on Tue 02-Sep-08 14:56:56
DH has been teaching guitar for over 30 years. His cancellation policy is 24 hours - that gives him time to fill the spot, or rearrange other things etc. Less than that, full payment is expected. I think a week's notice is really a bit much to expect.
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 14:59:57
I know, it was a bit extreme!

Jux, does he always manage to fill the slot within 24 hours and isn't the admin a bit of an nightmare? Just out of interest do you think my proposal is unreasonable then - ie, if it gets rebooked you have a replacement, if it doesn't then you pay?
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 15:01:35
Also, is teaching his only source of revenue or does he do other things to earn money so lack of attendance isn't that big a deal?
Contact the poster Contact mumsnet about this post By tortoiseshell on Tue 02-Sep-08 15:02:49
I'm a bit lenient on this - I always charge at the end of the term, and as I teach at home, if someone can't make it I just have an extra cup of tea!

My reason for this is it is simplest, and also if I'm flexible about people cancelling it means that if my kids are ill (which they're normally not!), my pupils (or rather their parents) are flexible too!
Contact the poster Contact mumsnet about this post By tortoiseshell on Tue 02-Sep-08 15:03:31
(Am not a guitar teacher btw, piano, and isn't sole source of income for family , as dh brings home main income, so can afford to be flexible).
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 15:06:43
That's an interesting point tortoishell, whilst it is not our sole source of revenue as I work p/t (or at least I do when not MNing grin) he does bring in half our income and so he does need to earn a certain amount. I am also self employed so no guaranteed income here either.
Contact the poster See this person's profile Contact mumsnet about this post By MrsWeasley on Tue 02-Sep-08 15:12:11
My DS plays guitar and his tutor states half term notice required for cancellation of lessons.

If lesson missed due to child not being there (holiday or sick, notschool trips) then payment is still required, if tutor is away and misses a lesson he makes it up at another time.

This seems to be standard practice in our area.
HTH
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 15:21:45
Thank you, it does.
Contact the poster See this person's profile Contact mumsnet about this post By MrsWeasley on Tue 02-Sep-08 19:32:12
twofalls: Does your area have a music department at the council?

We have a Music Co-operative and pupils apply through them and they chase the money and set the policies etc. It takes the pressure out of having to deal with the money etc.
Contact the poster See this person's profile Contact mumsnet about this post By twofalls on Tue 02-Sep-08 19:59:31
Yes, we do I think. They didn't have any vacancies when DH first started up and now he has his own business established he hasn't looked into it again. It could be though because to be honest the admin involved in private tuition for the amount of hours is does is fairly substantial.

Thanks
Contact the poster Contact mumsnet about this post By KerryMum on Tue 02-Sep-08 20:01:06
we pay for term in advance but teacher lets me pay in installments. Nonetheless I pay for all of them whether ds shows or not.
Contact the poster See this person's profile Contact mumsnet about this post By Jux on Tue 02-Sep-08 22:52:57
No he doesn't always fill the space, but he can often juggle pupils around to accommodate the cancellor iyswim; that way he doesn't lose the money.

He gigs as well, which is really the main income, but teaching is the reliable bit.

When I had private violin lessons in my long lost youth we had to pay for the full term, though, and if I missed a lesson it was paid for already - no refunds.
Contact the poster See this person's profile Contact mumsnet about this post By smartiejake on Tue 02-Sep-08 22:57:02
We pay in batches of 5 or 10 lessons. When we book the set of lessons we need to say if there are any weeks within that time where we might be on holiday or unable to attend and they will move the lessons forward.
Contact the poster See this person's profile Contact mumsnet about this post By Saggarmakersbottomknocker on Tue 02-Sep-08 22:58:05
dd's guitar teacher has a 24 hour notice policy. It's 1 - 1 and we pay weekly.


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