Looking for some help here, thought the collective minds of MN could hopefully come up with some ideas?
I work in a department of approx 30, and we're spread out across locations across the world. The main hubs are London, Houston & Singapore, but lots of smaller offices elsewhere too. Our dept has expanded fairly quickly over the years (in line with the company in general) and our job role has changed from when I first joined the company, to present day.
The department name is 'Client Services', and a few of us are having issues with this name for several reasons:-
(1) It doesn?t lend itself to a job title. We work FOR Client Services, but I'm not 'A Client Services'. I suppose you could tag something like 'administrator' on the back of it, but that becomes a bit of a mouthful
(2) The connotations from this name are that we work in a call centre, which we don't. I'm not denigrating anyone that works in a call centre, but our job role differs from that of a generic call centre, more details below?
(3) Internally, we are perceived as 'back office', and there is a degree of misunderstanding about what we do. Of course, we need to concentrate separately on that, to try and educate our colleagues as to what we do, where we add value, how we can work together etc, but we feel that again, our name automatically puts us on a back foot.
To sum up what we do?.we each have a portfolio of clients that we work with, alongside an Account Manager. We provide data to our clients and our contracts are subscription based. The majority of the products are accessed online via our website. We deal with contracts, entitlement of the products (through a series of computer systems) and client aftercare (a small element of training, managing the relationship, encouraging usage of the products etc). Over the years we have increasingly become involved in a lot of project work (such as product enhancement and the impact it has on entitlement) and recently been heavily involved with the changeover and deployment of a new CRM system.
We've mentioned before to our line managers and bosses that we feel our name doesn?t accurately reflect what we do, and they nod their heads and make all the right noises, but nothing changes. I know that to make this happen we need to be more pushy and provide a list of alternative names. So that?s where I hope MN can help ? perhaps someone out there has a similar sounding job role but with a different title? Or any ideas in general would be appreciated. Thanks in advance.
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Need help changing our job title!
6 replies
Sleepyfergus · 06/05/2013 10:10
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