They're supposed to give you a 5% discount if you enter their logo into your ebay listing. So I did. I then tried to use the discount, and that's when the problems started.
Firstly they didn't bother emailing me the discount codes, and then when I tried to enter my info (listing nos) again they said my listing nos had already been allocated a code. Right, so where was the code??
I then emailed their customer services team to complain, and asked them to send the code. I wrote to two people, one replied (without the code - d'oh!) and the other didn't bother.
I then sent another email complaining about the above. They eventually sent me an apologetic email (this is now day 4, by now my parcels should have been delivered). They gave me a permanent 5% discount code and told me to log in to my account (which they'd set up) in order to use it. Did they bother sending me my password? Of course not. Fine, so I got hold of the password myself, entered all the details correctly, but - the code wouldn't work.
I then spent 20 mins on the phone to a nice but completely hopeless assistant who claimed that my details weren't on their system. Even though I repeatedly explained that I was looking at my details on their system as we spoke, and that it was her colleague who had set up the account, she couldn't offer any solutions. I then gave up, told them I couldn't trust them to deliver my parcels, and decided to use the super-expensive Parcelforce instead.
I had sold 2 buggies on ebay and charged my buyers £10 delivery costs per buggy (£7 quoted cost from Parcel2go). As my buyers have been inconvenienced, I have absorbed the extra £26 in delivery costs myself, plus thrown in a couple of small gifts. Not only have I wasted hours of my time, but I've also ended up paying a total of £40 for Parcelforce to deliver, rather than the promised £14 from Parcel2go. How on earth do these muppets run a business?
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Am I the only one who thinks Parcel2go are a completely and utterly incompetent bunch of timewasters?
8 replies
MrsThierryHenry · 11/07/2008 13:18
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