If an item does not turn up lost in post how do you decide refunds etc?

[Piffle]

So seller has posted, damned sure of that, has proof of posting can claim up to £36.
item cost me £133.
I thought they were sending using parcelforce which offers £150 comp as standard.
So never bothered with further insurance
Item was sent 1st class and is now 15 working days late. Lost say PO.
So he has not item, but has my money
I ahev no money and no item
I file thru paypal etc
But what is fair
50/50 split? Or should seller have covered his ass and should I have made sure to cover mine?

[SorenLorensen]

Did he say in his listing he was using Parcelforce?

[Piffle]

no he did not specify
I did ask before end of auction as his post costs were high (as per parcelforce) and he said he was using parcel service and reduced postage for me after sale
So that would be no then

[DarthVader]

I make my buyers pay for insurance!
I think paypal with give you a full refund at the seller's expense.

[Piffle]

I'd meet him halfway I reckon. He has phoned and been reallynice.

[Youcannotbeserious]

Contact Paypal.... I think they will sort out at least a part refund...........

They do usually err with buyers, but (agree with Piffle) if the seller is nice and geuinely isn't responsible that seems a bit unfair!

[sixlostmonkeys]

sellers should insure to cover their ass!

you are entitled to a FULL refund.

It's simple really, no need to start throwing money away cos the seller didn't pay for insurance and sounds like a nice chap. He's learned an expensive mistake and you simply get a FULL refund...

[sixlostmonkeys]

oh, yes - open a dispute with paypal to get the refund.

the seller is responsible for getting an item delivered, not just posted (that's why the seller should pay for insurance)

[Youcannotbeserious]

SixLostMonkeys - that's good advice.... A lot of sellers now write that they are not responsible for PO cock ups - is that simply not true?

I thought if you obtained proof of postage, that was enough?

That's good to know, though!

[sixlostmonkeys]

proof of postage is just what it says on the tin - proof of postage. paypal require proof of delivery otherwise they refund in full.

proof of postage is ok for claiming from the royal mail (up to £32)

sellers who state on listings that they are not responsible for items lost or damaged in the post are wasting their time and tbh asking for trouble. many a buyer will sift through listings looking for declarations like this and will buy with the intention of proving that the seller is indeed responsible!

[Youcannotbeserious]

ooohh... Interesting!!

Thanks SLM!!!

[Piffle]

We shall wait and see... Must admit as a seller I had one costly mistake and now insist on insurance for items over £30... Just wanted a moral kind of conclusion iykwim

[MadamePlatypus]

We just sold something on e-bay which got lost in post. Was only worth £35, but had no hesitation offering full refund. (Awaiting feedback from PO for refund). First thing to ever get lost in post so just put it down to experience. Good reminder to get insurance for more expensive things - as a seller its worth it just to keep good will - no interest in having disputes.

[Piffle]

exactly my feelings but quite a new seller this lovely man is... Plus £130 is a lot more...