I sold some candles on ebay, and this buyer purchased 4 of one product from me. Each costs £3 new, as these were. She got all 4 for £1.98- no problems so far.
I had previously sold more of said items singularly for 99p with postage of £1.50, thus for all 4 I charged a total price of £5, which to me already offered a discount. She then after winning asked me for a discount- I said I would see what I could do re what it actually cost to post. It cost £2.51. I offered a £1 refund, thinking it reasonable to split the difference but me to keep slightly more. She thinks this is unreasonable. I am clueless as to what is a reasonable discount for combined postage- another seller bought 4 of the same items from me for £10 each with £10 postage and was happy to accept £1 refund.
She also has said that the items arrived in a royal mail bag with a note apologising for damage. Claims 2 parts of one of the items are cracked- this would not affect the use of the item in any way ( basically its the container that is cracked, the wax product is taken out to be burnt). She is now asking for a breakdown in costs as she says packaging costing £1.50 and not protecting her items is not good enough. I have sent another 2 packages identical to hers which arrived safely. We are obviously both pissed off- what should I do?!
TIA if you got this far AND made head or tail of it all
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Arggh buyer being "difficult"- opinions and advice needed before replying!
16 replies
thritbies · 10/04/2008 23:22
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