Sending photos using ebays 'ask the seller a question' email?

[Pinkrose1]

I've been sent the wrong think from America and they've asked me to send a photo but there is no attachment facility.

Any idea how I do this?

[mindyourown1]

confused - you are the buyer? Why are you sending photos?

[shotyourfox]

Maybe the Seller wants a photo to prove buyer has been sent the wrong item?

[mindyourown1]

you can add photos to a dispute in the resolution centre - you access that from My eBay.

[lljkk]

I thought there was a button when you write a message that said "attach a photo". I've had photos sent to me or I've sent them (me always as the seller).

Alternatively, you can ask for an email address & send a picture to that using usual email.

[Pinkrose1]

Yes the seller wants a photo to confirm it's the wrong thing as it's from America. I am not paying postage again for their mistake so I can't just return it.

I didn't want to go down the resolution centre as I think I have to open a dispute? I'm not complaining about them yet. Can I open a dispute without actually making a complaint just to send this?

There's no button or anything for me to send photos. I have sent them my email address but so far no reply.

You'd think they would take more care with the product!

[mindyourown1]

I would open a dispute if I were you - why are you reluctant to do so?

[lljkk]

um, sorry, this makes no sense, I just went thru the options, on ebay.co.uk at least.

I went to purchase history -> drop down to contact seller -> clicked on Other reason.

Immediately below the giant box where I can write my message is a hypertext link in plain text that says "attach photos".

There's no reason why I can do this and OP can't.

[mindyourown1]

but if the seller is not replying or being co-operative then a dispute is perhaps the only way to resolve it.

[Pinkrose1]

Lijjk. I will try that but the plain message box is just that. Plain!

It's only been a couple of days so not sure if a dispute is appropriate. But I will try to find the options. Maybe ipad doesn't have it and will try pc.

[Pinkrose1]

This is what comes up on ask seller a question

[Pinkrose1]

Many thanks. It is the ipad eBay app that doesn't want to play. Just logged into eBay.co,uk and the messages had a photo attachment included. Also did 'other' and ditto with the photo. So hope all is sorted soon