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Am I being unreasonable; buyer ignored postage request

4 replies

ediblewoman · 17/07/2014 17:50

I bought a pair of shoes today; buyer would post either standard or next day.

For some reason I couldn't change the order so it said I wanted next day delivery.

I emailed the buyer, explained this and asked if they could just send me a revised invoice so I could have next day delivery as I needed the item tomorrow.

They replied saying yes. I ordered the item with a note to seller saying 'please send me an invoice for the increased postage so I can have next day delivery'.

Contacted seller this afternoon as no item dispatched email or invoice asking for the invoice. I was told the post had gone and my item had been sent standard.

Would I be out of order when I return the item for a refund (unless by some miracle it gets here tomorrow) to ask for the original postage cost back? I'll pay the return cost (though that irritates me) but really feel that given I'd asked twice for the increased postage invoice and explained why that it is a bit rubbish that they sent it standard, or am I being tight? (Oh postage is £3.50 but will be more for me as I'll need to send tracked).

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mindyourown1 · 17/07/2014 17:57

You mean the seller?

And yes, they have to give postage costs back - tbh if they don't arrive in time then just refuse the parcel, it will get sent back and you won't have the need to pay to return. Then you can just file not received.

And btw to return with Hermes would be £2.98 tracked so it won't be more than £3.50.

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nigerdelta · 17/07/2014 18:06

(it puzzles me hugely when folk mix up buyer/seller in ebay posts, they are really very different)

the "Add a note" bit of paying or invoicing on Ebay is pants because NOBODY ever reads that Note. Ebay need to sort it out. Must send a separate message if you have any special requests.

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ediblewoman · 17/07/2014 18:11

Sorry for buyer seller confusion, I blame the heat.

Niger, I did send an email as well as the note.

Mind your own, ah, I thought I had to pay, if not no worries.

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mindyourown1 · 17/07/2014 18:35

yes you do have to pay to return it - so if it arrives late refuse it from the postman and then it will be sent back (as long as they put a return address on it). Then you won't need to pay to return will you. But the seller will have to give you all your money back - they can't keep the p&p.

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