I was just wondering, if an item has been received by the buyer but they say it is faulty and want a refund, what happens with the cost of the return postage?
My mum has a case open against her and a buyer is claiming there is a rip in the dress. My mum said she checked it over after it had been washed and ironed and there was no such damage, but I guess that's irrelevant.
The buyer is asking for a refund of the original postage costs + cost of the item but also wants the return postage costs paid for as well. My mum has already stated she would refund the initial postage costs + cost of the item but will not refund the return postage.
I've looked on the terms and conditions and it says that if an item is significantly not as described and the buyer would like a refund, they must return it via recorded delivery and they cover the return postage cost. Is this the same if the item is "faulty"? It's a difficult situation because I know my mum would never sell anything without honestly disclosing its condition (she has a very good star rating apparently, I know nothing about ebay so that means very little to me) yet saying that is basically accusing the buyer of tearing the item purposely because either a) she didn't like it or b) it didn't fit.
So can someone tell me (after this long post!) who would pay the return postage if the buyer claims an item is faulty?
Please or to access all these features
Please
or
to access all these features
If you buy or sell items on eBay, you will find tips and advice on this forum.
eBay
A quick ebay question from a novice
3 replies
Jumblebee · 10/07/2014 15:36
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.