buyer wont pay

[Neverendingnappies]

hi. I need some advice. Been on eBay for years but have never had this happen before.

I put my buggy up for auction with a starting price of £250. Buyer bid and won the auction. I sent them a message saying congrats and telling them if they settled the invoice asap I could get the courier organised for monday.

got a message back saying that actually they had bought another buggy and wanted to retract their bid.

they were the only bidder so it is not like I can offer it to the next bidder.

what the hell do I do?

Stupidly, on the basis of the bid recieved I made an offer on a replacement buggy which is now waiting for me to settle it.

I emailed the buyer back and said that bids were binding and that the sale was final. I doubt though that she will pay me.

help!

[Stars66]

Contact ebay?

[TheHouseCleaner]

Go to the resolution centre (top right hand, under 'help and contact' and file a non paying bidder case. The buyer will be given a reminder and a short time to pay. If they don't you will be informed by Ebay and can request a refund of your final value and listing fees and re-list if you'd like to.

It is imho worth adding the words "relisted due to timewaster non paying bidder" on your item listing so that viewers don't assume that it's a duplicate listing or that you're doing anything untoward.

[MrsCosmopilite]

Ebay info (looking quickly) says
"You must pay for any item you commit to buying."
"You can only retract a bid under specific circumstances.
For example, if you meant to bid $10.00 but accidentally bid $1,000.00, you can retract the bid."

I think you should pass it to their dispute centre.

[Neverendingnappies]

lol. I figured that bit or for myself. I meant in terms of enforcing payment. Will eBay actually do anything? Or is it just a slap on the wrist for the non payer?

[Neverendingnappies]

crossposts. Thanks. Will do that all now.

Have to contact the lady selling the replacement buggy and beg her forgiveness too.

What an utter pita.

[Bluecarrot]

They can't force them to pay. You would be better offering pram on buy it now basis to get it sold fast ( after filing for non-payment as someone already said)

[Butterflyspring]

no they can't force them - but they will issue a non paying strike, and they won't be able to neg you either.

So get the non payer case opened asap because you need to wait another 4 days to close it and you can't relist or do a second chance offer until after the case has closed.

[Neverendingnappies]

have done it all this morning.

arse bugger fuck.

Am now trying to fund the other buggy as i dont want to mess the lady around (and the deal was a cracking one!)