I sold a boxed set of books, brand new and still in film so all perfect. Wrapped well but now buyer says box is damaged and wants partial refund.
I have asked for photos but would appreciate advice. This has never happened and I have 1000+ feedback 100% positive so I don't want to risk neg.
He has no suspect feedback so although it's very unusual maybe it's genuine.
What to do - if he returns will I get neg feedback? Would he have to pay return postage?
Item cost £19.99 inc free shipping (£6 cost to me) which was comparatively cheap for eBay as I just want to get a batch of stuff sold fast before hols.
Please or to access all these features
Please
or
to access all these features
If you buy or sell items on eBay, you will find tips and advice on this forum.
eBay
Buyer claims item damaged
14 replies
tiokiko · 26/06/2014 20:44
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.