I recently bought a jack wills blazer for £90 on eBay which was listed 'as new', 'only worn once' and 'excellent condition'. When I received it, it had white stains up one arm, all over one of the cuff lining (jacket designed to wear cuffs folded back) and down one lapel. I refuse to believe that the seller didn't know this!! I emailed them so say I wasn't happy and gave two options..... Part refund so the cost of the jacket would be £55 (inline with the condition) and they pay for dry cleaning assuming that it was something that would come out (it looked like bird poo or baby milk) or option two which was to give me a full refund and I'd send it back.
The seller was quite arsey but agreed to partial refund as they didn't have time to relist the item and said they were 'disappointed' not as disappointed as me who paid £90 for a navy wool jacket coveted in stains!
(I took photos of the stains but the seller wasn't interested in seeing them!!)
I took the jacket to the dry cleaners.... Turns out that the marks going up the arm was GLUE and all the other stains were WHITE PAINT!!
Obviously wasn't going to come out!!
I messaged the seller telling them that I was sending it back a d wanted full refund is it broke eBay terms and conditions etc
They refunded me the money (reduced the cost of postage and overall refund cost as they said my calculations didn't add up! I have a degree in maths!!! But was only out by £3.50 but its the principle!)
I have checked on PayPal and I have received this money..... However, it looks as if the seller has the ability to reverse this and take back the refund?? Is that true? If so for how long?
I want to leave neg/neutral feedback but am too scared as the seller could take back the money???
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8 replies
Twiddlebum · 16/09/2013 04:43
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