The eBay topic is intended for Mumsnet members to discuss eBay, not for advertising eBay items. If you are a small business there is a Small Business classified topic where, for £30, you can advertise your company or products for 90 days. If you are a larger business and wish to advertise on Mumsnet please email contactus@mumsnet.com.

Buyer hasn't received item!

(4 Posts)
lovemybabyboy Mon 15-Jul-13 12:29:41

Ok, thanks, I don't mind refunding them with my own money, I know post office won't do anything without proof of postage, I just feel so bad as its never happened to me before and don't want the buyer to think I have tried to scam them. The buyer has not replied to that message but I presume they will just wait till the end of the week and then let me know if it has arrived or not.

lljkk Mon 15-Jul-13 09:15:22

You have to suck it up, sorry.

LilyBossom Mon 15-Jul-13 09:06:44

yes you still needed to take it to the post office for the recorded delivery to be logged

all you can do is file a lost item with royal mail on the 26th July once it is considered lost but without proof of postage I doubt they will pay out. You don't need their paypal details, you just log into paypal, click on their payment, scroll down and hit refund.

lovemybabyboy Mon 15-Jul-13 08:45:41

I sent an item on Friday 5th July, the buyer sent me an eBay message yesterday Sunday 14th saying they hadn't received the item yet. For my first time I had paid online for postage, I paid for second class recorded but stuck the label on and then just put it in the post box, now I am worried that maybe I have done something wrong? Should I have dropped it off at the post office? Now because I used the online thing I have no proof of postage only an email confirmation that I bought the postage label, also I have no tracking number or anything like that to try track the parcel.
I have asked the buyer to wait until the end of the week and if they have still not received the item to send me a message with their PayPal details and I will refund their money.

Have I done the right thing? Is there anything else I could or should do? This has never happened to me before and from now on I will be going to the post office like before!

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now