Help!!!!!!!!

[maxybrown]

ok so bought an item on 26th June not arrived.

Contact seller nicely to explain, not overly helpful and obviously doesn't believe me.

She is then quite off with me and tells me I have to wait until she can put a claim in with RM, when I am on holiday.

So I open a case. NOw she has just responded with delivery information but it just says Royal Mail delivered 27th June - it's just typed in, it's weird now just told by ebay to wait for it to arrive?????????

What do I do?

[maxybrown]

this is what it says.........

The seller has provided the postal information for your item. You can view the postal information in the Resolution Centre.
When you receive the item, please close the case in the Resolution Centre.

You can view the details of this case in the Resolution Centre.

but all I can see is

Carrier: Royal Mail

Delivered:27th June

[maxybrown]

oh sorry she has already told me she checked and has no tracking number - I have pasted all our messages now into the resolution

[LilyBossom]

so she has lied in the resolution centre and not provided tracking info? If so ebay will refund you in full.

[maxybrown]

ok thank you, never had this before

[maxybrown]

she has responded saying no she has no tracking number as just sent normal first class but the only options on the case now are to close it :( saying it will automatically close on the 11th August............no idea what to do only ever gone through paypal before. Will ebay be reading the messages? please can someone help me?

[Tryharder]

Have you checked with your local sorting office? Your parcel is probably languishing there.

[LilyBossom]

have you escalated the case yet?

[maxybrown]

No it isn't have been there 3 times now!!

Can't escalate the case no option to do so as seller has responded

[LilyBossom]

you have to wait 8 days to escalate?

[maxybrown]

yes that's right anyway but that option has gone since the seller replied

[LilyBossom]

so you will have to wait for 8 days from when you opened the case to escalate it, then ebay will refund you.

[maxybrown]

ok I understand that will the escalate buttn reappear then? She offered to part refund me as it's not her fault. I said no it wasn't my fault either so would like a full refund please and will assist her with any claim she needs to make from rm. When she offered this ebay said consider her offer - what the heck?

[LilyBossom]

Yes it will appear. And it is her fault, her job as a seller is to get the item to you, don't close the case or accept a partial refund. And at the end of it all do leave appropriate feedback and stars to warn others.

[maxybrown]

Thanks Lilybossom for all of your help