Bought something on ebay before christmas, as it was coming from Hong Kong gave it the decent amount of time to arrive before contacting seller to say sadly it has not arrived.
VERY reluctantly they refunded me. Yesterday I left feedback on all my recent purchases, I gave neutral to this one (as I didn't recieve it) and simply said item did not arrive but refund given. I felt this was appropriate and was not doing it out of spite, this is the whole reason of the feedback system yes?
Apparently not. I have logged into Ebay this morning to this message from the seller:
dear buyer
sorry to bother you
we noticed the feedback you leave for us
sorry for the delay
we can experience your mood
but as you know that the shippment is out of our control
the only things we can do is send your item out asap
really hope you can understand
we have finished refund.
as many customers may do not know that the netural feedback still affect us a lot
could you pls kindly help us change it to a good one ?
or just withdraw it ?
many thanks for your help
waiting for your reply
nice day
I have messaged back the following:
No. You need to understand that your customers are entitled to leave a feedback appropriate to their experience with you. I felt the feedback left is acceptable given that I did not recieve item and refund was reluctantly given. Good day.
Okay I was probably a bit harsh, but I'm sorry I am not going to be coerced into making their business look better. It doesn't benefit me does it? It benefits them and I don't see why I should comply.
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Being told to change feedback when I think it is appropriate?
32 replies
TheSecretCervixDNCOP · 01/02/2013 09:28
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