Please help.
Bought item for Christmas from a business seller. Wrong item sent which I returned recorded delivery in the hope I'd get the correct item in time for Christmas. I still haven't received item I paid for and due to poor contact from seller have opened a dispute.
Seller now says I have to wait 28 days from when they sent the item for them to start an investigation with Royal Mail. If, and only if, they get compensated by Royal Mail I'll get a refund (but only cost of item - this doesn't include my P&P). I am almost £60 out of pocket and am miserable. What can I do?
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Refund only if Royal Mail reimburse Seller?
10 replies
AlbertoFrog · 17/01/2013 18:15
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