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3 replies

EnlightenedOwl · 01/10/2013 19:45

My direct debit is £120 p/m and currently £160 in credit.
Moved onto new tariff so there will be a price increase but they want to put my direct debit up to £140 from November even though account is currently in credit?
Anyone else had experience of this where provider wants to increase monthly payments despite holding credit on the account?

OP posts:

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Fuzzysnout · 02/10/2013 08:43

I would give them a ring & talk it through with them. You may find they can sort it out over the phone fairly easily. If not, you could always threaten to change supplier, but I suspect they will probably be quite helpful.

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Fluffycloudland77 · 02/10/2013 09:39

When they wanted to increase my dd I told them not to quite firmly. I don't think they can without your permission.

Ask for the credit back, it's your money not theirs.

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EnlightenedOwl · 03/10/2013 08:53

Thank you. I'll leave the credit on towards the winter payments for now but I will speak to them and ask them to leave the direct debit as it is. £140 is too much.