Earlier in the week I took ds to a nice park which is about an hour away. I stopped at the Sainsburys nearby the park to grab some lunch as I hadn't prepared anything.
I bought a couple of pastas from the sandwich section, some scotch eggs from the fridge, strawberries and bottles of water. I actually only picked up the scotch eggs as ds wanted a boiled egg and I hadn't made any lunch, he doesn't even eat the outside weird as that may be.
Anyway boiling hot day, got to the park, opened the eggs to find the egg in the middle was frozen solid with a good 3mm coating of ice around it. As the packaging says do not freeze I assume it's either a health risk or would taste vile after being frozen.
I emailed Sainsburys when I got home that evening and the following day the emailed back asking which store it was, I'd already told them this but replies saying again. Within 10 minutes they'd emailed me back saying that basically, they didn't know how this had happened but they'd had no other complaints, he'd phoned the store and their fridges were working fine so there's no problem, but they'd send me a £5 goodwill voucher. I emailed back saying that I wasn't after a freebie but was genuinely concerned that the fridges may be freezing items or things were being frozen before being refrigerated. The response I got back was along the lines of 'ok fine we won't sent you a voucher and not to worry as customers are their first priority and their fridges are fine.
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AIBU?
To think that response from Sainsbury's is bizarre and cheeky?
49 replies
Pyjamaramadrama · 24/07/2014 09:34
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