Aibu to expect Cunting Currys not to be a complete shower of bastards?

(192 Posts)
K8Middleton Fri 06-Sep-13 11:12:18

I am so furious I can hardly speak angry

My 9 month old table top dishwasher went wrong in mid July. As it was less than a year old it was still under warranty. So I contact Currys and an engineer is booked to attend on 15 July.

Engineer couldn't fix it so took it away. Almost 3 weeks later it comes back and it doesn't work. It actually had a new fault despite having been in the workshop for weeks. About a week later another engineer comes out. Still broken, can't be fixed and is condemned. He tells me Currys will arrange a replacement. 3 weeks later NO CONTACT. I email and try to phone but am on hold for ages. Finally get through on 30th August. Item out of stock and won't be in for weeks. I can have a refund of the cost but obviously I have paid for installation etc and I would need to pay again if I went elsewhere.

On Monday I get a call about my email complaint (about a 5 day response time so that's improving). Get more patronising bollocks off the woman on the phone about item out of stock nothing they can do even though it's been weeks and the service has been abysmal. While on the phone I can see my dishwasher for sale on website. She agrees to order it and I will get a call either that day or tomorrow. No call comes but an envelope of receipts arrives on Wednesday. Try to get through on phone but stuck on hold again.

So to today. A text arrives telling me my delivery is coming today. Eventually two guys arrive with enormous box. They take away old dishwasher then wave bye. The box is the width of the kitchen floor and I can't get to the only bathroom and loo (and the baby's just shat all over the high chair but that's not their fault). I ask them where they're going - no installation's been booked.

They take pity on me and unpack it and install it. Except it's not properly installed. It's lurching towards the sink, all the tubes are twisted, there's water everywhere and the electric cable is sitting in the water. They've not turned it on, which is just as well because I suspect there's rather a large risk of electrocution and/or flooding.

There's nothing Currys can do hmm even though there is a hazard sitting in my kitchen. I am livid.

There have also been missed appointments, missed callbacks and each time I have had to wait in all day because they are whole day appointments. That's 4 days so far because they didn't tell me about the last delivery. Oh and I can't speak to a manager apparently.

Sorry it is epic but I have told you everything to avoid the dripfeed. I have remained calm and polite throughout until the last Kafkaesque phone call (another 20 minutes of my life gone) where they told me there was nothing that could be done today despite there being cables in water and I have two small children at home. I got a bit tearful then blush

I am thoroughly fed up.

K8Middleton Fri 06-Sep-13 12:45:23

Oh I tell a lie. The patronising complaint lady said "I'm sorry that you feel that way". Aka "I'm not the least bit sorry but you will keep going on".

friday16 Fri 06-Sep-13 12:49:23

Curry's will, of course, blame everyone in sight apart from themselves when they go bust sometime later this year.

I had an acrimonious exchange with Comet after I stood in store for fifteen minutes trying to buy a kettle while their salesmen clustered around a rather shapely young thing who wanted advice on buying an iPod. I went home and ordered it from Amazon, who delivered it the following morning, and then I wrote to thank Comet for providing a show-room so that I could check out products before buying them somewhere that gave a shit. They wrote to me, in a letter which was simultaneously patronising and illiterate, I responded, then they went bust. Heart of stone not to laugh, etc.

KoalaFace Fri 06-Sep-13 12:50:59

The only way to get them to do anything is to shame them on social networking sites or mumsnet!

If you can be bothered tweeting at them about how they've left a mum crying with their terrible customer service you would probably get an apology!

K8Middleton Fri 06-Sep-13 12:52:59

It's almost impossible to know where to shop now. Bad customer service is my pet hate and #1 on my reasons to go elsewhere but after that it's poor employment practices and tax avoidance.

I need a way of finding this stuff out.

Stropzilla Fri 06-Sep-13 12:53:18

I had awful service too. Oven kept going wrong the same thing 3 times. Was told faulty oven needs to be replaced by the engineer. Currys said it could be me doing something wrong (trying to cook?) And refused to deal. They told me to take them to small claims court and wouldn't speak to me again. Would have done so but was ill and needed hospital. Decided not to get wound up let it go and not use them again.

Buying a new oven this year. Guess where I won't be going!

K8Middleton Fri 06-Sep-13 12:54:50

I don't tweet from a personal account. Just for work and voluntary stuff.

But feel free to tweet the thread. #CuntingCurrys has a nice ring to it.

EvieanneVolvic Fri 06-Sep-13 12:54:51

Friday I have never come across your stuff until today and I hope you won't take it amiss when I say you are one awesome kickass man/woman and people clearly mess with you at their own risk!

I would so love to see Comet's letter

Trazzletoes Fri 06-Sep-13 12:57:46

Koala you won't. They totally cocked up my new washing machine after my old one broke just after my DS was diagnosed with cancer. I had a ton of sick-covered clothes and bed sheets, was hardly in the house due to being in hospital... Spent actual hours on their premium rate customer "services" line. I tweeted them. They "looked in to it" ie. acknowledged me and ifgnored it. I even emailed the CEO. He ignored me too.

They really couldn't have given less of a shit. They sorted it in the end but it took hours and hours of my time and energy and money, none of which I had spare at the time.

They are useless arsewipes and I wouldn't buy from them again if my life depended on it.

meddie Fri 06-Sep-13 12:58:23

Currys customer service is appalling. wont use them for that exact reason. hope you get this sorted.
Another option if you get no joy from the CEO is the BBC Dont get done get Dom dom@flametv.co.uk

K8Middleton Fri 06-Sep-13 12:58:32

Yes I did have a laugh at Friday writing to Comet to give them what for grin

I rarely complain because I usually speak up at the time but Currys just aren't listening.

Dh will be appalled at the language on this thread and that I emailed it to the CEO. I explained it's a MN in joke but he still gets all prim about it.

friday16 Fri 06-Sep-13 12:59:15

"It's almost impossible to know where to shop now. "

For white goods? If you're lucky, you'll have a local company. They'll cost a bit more on the initial sticker price, but the overall experience will make up for it. I've done oven, fridge, dishwasher and washing machine over the past fifteen years from the same company. When the old one fails terminally I just phone them up, ask what's in stock, take their advice (XXX is made by YYY but cheaper, don't pay the extra for AAA as they're only re-badged BBB, etc), they quote a price, turn up the following day, fit it, haul away the old one, job done. Never had a problem. Shopping around, I've sometimes found I could have paid ten quid less from a big multiple. Yeah, like that would be a good deal.

Trazzletoes Fri 06-Sep-13 13:02:46

OP this is my crappy experience

I hope yours is sorted soon.

mumofweeboys Fri 06-Sep-13 13:04:39

Local company are the way to go and ones here will price match if u pay in cash.
Heard good things about john lewis

K8Middleton Fri 06-Sep-13 13:08:14

God that's awful Trazzle.

I will not be buying anything from Currys again. I will see if I can find a good independent in SW London instead when we finally get around to doing the kitchen. All recommendations gratefully received smile

I got my plumber to fit the original one because it needed the plumbing adding and work top drilling etc and I wanted it done properly. The irony is not lost on me now.

lottiegarbanzo Fri 06-Sep-13 13:12:54

Currys took my video recorder in for repair once (11 years ago, when people still, just, used videos), lost it and promised compensation which never appeared, despite much chasing.

Bastards, I haven't shopped with them since - very deliberately, though i have bought a number of large electrical goods.

That is the effect of really poor and disdainful service. Someone, then in their 20s, refuses to spend any money with you for the rest of their life. Oh and tells anyone who's vaguely interested.

KoalaFace Fri 06-Sep-13 13:17:13

Trazzle thats terrible sad angry

lottiegarbanzo Fri 06-Sep-13 13:18:55

John Lewis are lovely and not always expensive, they seem like they should be and don't stock so many cheap brands but, for what they do sell, their price guarantee means they're competitive and their customer service standards are really high.

I always search online. Replaced a washing machine recently, found the best price at some low cost retailer I'd never heard of in Birmingham. Took a deep breath - and, ordered in the evening, it arrived at 8am next day, in the east mids. Brilliant.

Trazzletoes Fri 06-Sep-13 13:19:49

I've just about got over it now grin but I'll never use them again. Appliances online were good when our dishwasher went.

katatonic Fri 06-Sep-13 13:26:43

Message withdrawn at poster's request.

ivykaty44 Fri 06-Sep-13 13:29:28

there was that post on here when John Lewis treated that poster who order a bed appallingly - they brought her a second hand broken bed instead of a new one and then told her that she would have to just lump it and sleep on the floor - was unbelievable how badly they treated her

katatonic Fri 06-Sep-13 13:30:52

Message withdrawn at poster's request.

friday16 Fri 06-Sep-13 13:31:55

"found the best price at some low cost retailer I'd never heard of in Birmingham. "

McPherson's, aka 247appliances? Top people.

Kelziz Fri 06-Sep-13 13:32:08

We had terrible trouble earlier this year with a TV delivery that didn't appear, and when my DP rang them to see what was going on they casually mentioned our order had been cancelled as it was out of stock. Apparently it didn't occur to them to refund us or you know, tell us, so wasted leave taken waiting about for them. To be fair a manager did drive a display model over in his own car the next day, but as DP had spent hours making loads of loud and angry calls, threatening to go and sit in their shop, I'm not sure they would have bothered otherwise.

Another household that will never use Currys again!

I went to Currys twice to buy a dishwasher, a washing machine and a tumble dryer. I was going to spend over a grand. I could not find a soul to sell me the things I wanted!

I went to appliances online instead, they delivered it all within twenty four hours, were cheaper and the men who installed were bloody lovely.

I clearly had a lucky escape.

Heebiejeebie Fri 06-Sep-13 13:49:33

Interesting fact: Sebastian James, said CEO, is one of the people in that infamous Bullingdon club photo with Boris and David Cameron

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