Mana Mana - The McDonald Mc Flurry OUTRAGE - Not an AIBU, but a story of abysmal customer service

(88 Posts)
QuintessentiallyOhDear Thu 25-Jul-13 22:21:46

So, today was the first day of the holidays, and I took my children to McDonalds. It is a treat to them, a we dont go very often.

After the burgers, they wanted Mc Flurries, so my oldest, who is 11, went to queue. It was one long queue, and somebody shouted for the customers to spread out and queue at each till. My son chose a till on the left. About 5 minutes later, he was still waiting, but at a till at the far right. I went to ask him what happened. He said they closed the till in front of him when it was his turn, and asked him to queue elsewhere. So, he had to start queuing all over again.

I asked the lady serving if they had a policy to not serve children not accompanied by adults. She said no, and asked what he had ordered. I told her he had not yet ordered, but had waited over 10 minutes in total, and nobody had taken his order. She called for a manager, and I explained what had just happened.

What did the manager say?

"Oh sorry, it is not my fault, It wasnt me" confused WTF!!

So I say "But as the manager here, are you not accountable for your staff?" "Oh, er, well, I guess I am. But we are out of mc flurry now, it will be another 5 minutes at least" hmm

*It wasnt me" Who the eff is he? Wallace or Grommit? Sean the Sheep?

I asked him then for a refund, as I was not going to have waited 15 minutes for a blooming ice cream. He gave me £2.50, which is not even the price of 3 Galaxy mc flurries. The waitress told him we had ordered a different mc flurry, so he gave me another couple of coins. To be honest, by then I was not sure he had refunded me the right money, I just wanted to get out of there.

I think he was a pretty incompetent manager.

CuChullain Fri 26-Jul-13 13:11:21

@differentnameforthis

Its a nice idea but you are seriously optimistic if you think that an 18 year old with a few days training on a crap money zero hours contract is going to give you the same service as a some waiter who has been trained for months, if not years, in every facet of high end service delivery.

I am not suggesting that fast food joints can get away with universally bad service, but perhaps, you should not expect anything beyond the basics! I am not going to get too agitated over the delay in a £1.59 McFlurry (or whatever they cost) but I am more than happy to go nuclear if my £25 foie grais with dressed crab starter is poorly served and tastes like shit.

QuintessentiallyOhDear Fri 26-Jul-13 13:49:32

The manager was probably closer to retirement than school leaving age, to be honest, so should know how to count change for the correct refund (it was him who got the key for the till out and refunded) as well as talking properly to a customer.

livinginwonderland Fri 26-Jul-13 13:51:42

Good service should be universal, not reserved for high end places.

Do you really expect the same service at McDonald's as you would at the Ritz? McDonald's pays its workers minimum wage to do a very fast-paced job, serving hundreds of people a day. Yes, basic manners should be expected but nothing really beyond that. You're paying a few quid for a burger, fries and a drink, not £25 for a starter!

Fakebook Fri 26-Jul-13 13:56:38

Waitress? McDonalds? Hahahaha!

Don't expect 5* restaurant treatment in a 1* fast food joint. There is no such thing as a waitress in McDonalds. They're called team members.

Next time go at a less busy time or use a drive through. I never visit that place during peak time.

Growlithe Fri 26-Jul-13 17:28:28

You sent your DS to the till when there was a large queue. If he can't handle the way tills are opened and closed regularly in places like McDonalds, and cannot stand up for himself in such situations, you shouldn't have sent him up.

McDonalds is what it is. You pay buttons to eat cardboard food. They get paid buttons for serving it. Perhaps this manager's reward for his crappy manner is the fact he is flipping burgers for minimum wage when he is pushing retirement. Or perhaps he has lost a decent job and is now completely demoralised at doing that job at that age that he just couldn't be arsed taking your shit over a child being treated with respect when you sent him up there instead of going yourself. Or a combination of all of these.

Just don't expect to rant on AIBU and expect everyone to agree with you. Why should we?

Auntfini Sat 27-Jul-13 05:31:12

What an odd thread.how can everyone disagree with you; surely nobody can argue that this was good service?
Also, I worked in fast food for many years. Yes, as some of you have mentioned, we only got minimum wage, but I always provided good service. I didn't work less hard because I didn't get paid very much. I would never have wasted someone's time like they did in the op or if that had happened on my shift, I would have apologised and probably given a free cookie to the kid.

And op has clearly clarified that she doesn't go to mcds often to highlight what a treat it was for her dcs,no? Blooming heck!!! Op yanbu!

differentnameforthis Sun 28-Jul-13 03:14:17

GOOD service, not the same....just GOOD. And yes, I expect good service.

I volunteer, working with the public & I give the job everything I gave my paid jobs. It is no different.

DevlinMaccabee Sun 28-Jul-13 09:26:38

YANBU the service was shite and I wouldn't have waited out of principle.

Some of the posters on here are being unreasonable though, picking holes in everything you have said and all the snobbery about people who work in McDonald's.

MrsFruitcake Sun 28-Jul-13 10:19:23

We don't go to McDonalds very often either, but when we do, we don't expect anything other than poor service, and so then, if it's okay, we are pleasantly surprised.

diddl Sun 28-Jul-13 10:47:20

It seems that the OP did cut off her nose to spite her face?

But closing the till as her kid got to it?

That's not on, really.

Maybe if he could have joined a v short queue?

Doesn't sound as if he had been waiting that long, though-10mins?

youarewinning Sun 28-Jul-13 10:58:49

IME McDonalds do have shit customer service. I asked for some mayo - they must have gallons of stuff in tubs - for my DS who has a tomato allergy and can't have any other sauces. They do say their nuggets come with dip so didn't seem to much of an U request.

All I got was 'tomato allergy' hmm I did offer to hold his epipen at the ready if they wanted to put it to the test - and did get a blob of mayo. wink

We went to BK the other week for ice creams as MD icecream machine not working - and again the 'tude' was ridiculous.

It was gorgeous and the staff so much friendlier - and the ice creams cheaper.

Quint YANBU

Alisvolatpropiis Sun 28-Jul-13 11:06:53

That was shit service and I wouldn't have waited either. Waiting isn't the problem, it's what went on before that's the problem.

I used to work behind a till and the amount of people who who merrily push in front of a quietly waiting child was amazing. They used to get really narked when I served the child first grin

EBearhug Sun 28-Jul-13 14:20:10

If you really want to cause confusion in McDonald's, order a meal and ask to change the fries to salad (as it says you can do, in small type that is easy to miss.)

Never do this if you are in a rush. But if you've got the time, it can be entertaining. Last time I did it, they had to call the manager, because they didn't know what to do and weren't sure where the salads were.

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