to expect hotel to give us 2 rooms next to each other?

(41 Posts)
tuttifrootie Thu 18-Jul-13 18:30:26

We booked our holiday to Majorca way back in October and booked 2 rooms as a treat so kids could be in separate room (we usually all share one room).

We have emailed 3 weeks ahead to ask for confirmation that the rooms will be next to each other and they won't confirm this - all they say after several emails pinging back and forward is -

'we will do our best to allocate you in adjoining rooms.

See you in August.'

I'm really pissed off, ours kids aren't babies (15 and 11) but I still won't feel happy leaving them in room on their own unless it's next to us. Feel a bit ripped off too as it was really a lot of money.

Doesn't feel like we can do anything now except cross our fingers but that's put a downer on the pre holiday excitement. I don't think that was too much to ask was it?

AIBU?

Trills Thu 18-Jul-13 19:37:10

It would be foolish of them to promise it.

Lots of people may have booked for 2 weeks, or for weeks that don't run to the same timescale as yours, and if they are very busy it may be that on the day when you arrive there are not two newly-empty rooms that are next to each other.

It's not as if all the rooms become empty on Saturday morning and they can just pick who goes where.

tuttifrootie Thu 18-Jul-13 19:39:28

Thanks everyone, I may have interpreted the email in an over cynical 'yeah we'll do our best - not' kind of way.

Will try to think more positively!

WMittens Thu 18-Jul-13 20:25:08

Guess IABU then! I thought it was normal to want to be next door to your kids!

It's normal to want it, it's just unreasonable to expect a hotel to guarantee they can cater for it.

exoticfruits Thu 18-Jul-13 20:28:30

Good luck- we never managed it.

Almostfifty Thu 18-Jul-13 20:44:28

I used to work in hotels.

It was standard practice to say we couldn't guarantee it, but we'd usually manage to put people next to each other. It's more in case something happens and it's impossible to do it.

TBH, it's best to do it, as then you don't have people getting shirty at the desk. We used to bend over backwards to accommodate people as much as possible, as it made our lworking day much easier..

I work in travel and they really do try to accommodate your request. To the poster who said you should have emaiiled earlier it wouldn't make any difference. Room plans only get done a couple of weeks in advance so an early request would make no difference.

BrianTheMole Thu 18-Jul-13 20:50:11

Its not unreasonable to want this at all, esp with the 11 yr old.

whois Thu 18-Jul-13 20:55:48

Not U to want an adjoining room, but nothing to get worked up about if they are three doors down or something at 11 and 15.

Alisvolatpropiis Thu 18-Jul-13 21:08:06

I don't think yabu to want your children in the room next door rather than down the hall. That's pretty normal isn't it?

I don't there's much you can do about it though,the hotel are trying to deliver what everybody wants at peak season,they're erring on the side of caution and not confirming the rooms will be next to each other for that reason.

GreenShadow Thu 18-Jul-13 21:28:16

We've been in this situation a couple of times recently and both times we have had rooms allocated next door to each other without us requesting it. We've even been given inter-connecting rooms without asking.

I wouldn't worry unduly - I'm sure they will put you together if possible.

kali110 Thu 18-Jul-13 21:29:23

Maybe a little bit unreasonable

Pigsmummy Thu 18-Jul-13 23:41:58

They won't get the room lists from the tour operators until nearer the time, they can't guarantee it, I would recommend being nice to them and hoping for the best. You didn't book this on the basis that they "had" to give rooms next door to each other.

UniS Thu 18-Jul-13 23:47:53

next door or across the corridor or round the corner... unless you already know the hotel lay out you can't know if they physically CAN allocate you two rooms of appropriate size and lay out. If its very important to you you need to be booking with it in mind and up front.

primroseyellow Fri 19-Jul-13 00:01:24

YANBU but IME it's fairly typical.

Eastpoint Fri 19-Jul-13 07:39:37

They might behave better if you aren't next door, they might be pleased you trust them now they are older. We've often had separate rooms & never had any major problems.

arabesque Fri 19-Jul-13 10:34:12

In fairness, hotels usually offer family rooms. I guess their reasoning is that if the kids are old enough to no longer require a family room then they're old enough to sleep a few doors down from their parents. Maybe warn the 15 year old that if there's any nonsense or loud fighting you and dh will split up so that there's an adult in each bedroom.

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