To think she should know my order by now?

(134 Posts)
KatyTheCleaningLady Fri 24-May-13 08:26:59

(This is sort of lighthearted. I'm not actually bent out of shape over it.)

Every morning (well, about four out of five weekday mornings) I go to my local Greg's and I order the exact same thing. I smile and I say:

"Good morning! I'd like a bacon roll with a little bit of brown sauce, a chocolate eclaire, and a white coffee with three sugars, please."

Most mornings, the same woman takes my order and, even though I've probably said these words to her two dozen times over the past few weeks, she always looks at me as if she's never seen me before, and she has to ask at least once while preparing my order a question like, "Do you want sausage?" or "Do you want brown sauce?" or "How many sugars?"

There's another woman who works there who does seem to remember me, even though she rarely takes my order. She also offered me a loyalty/reward card thing where you get stamps for a free coffee, because she recognized that I'm a daily regular. I must have been in there a dozen times (served by the forgetful woman) before I even knew they existed.

Is the forgetful woman winding me up? Or am I just deluded to think that someone should remember me (the really tall American who has the exact same thing every morning)?

Also, if Greg's is on your Bingo card, you're welcome. I'll try to come back and drip feed something about parking in here, later.

Ta!

SoleSource Sat 25-May-13 20:22:12

Greggs is a shop!

I love Americans grin

KatyTheCleaningLady Sat 25-May-13 19:35:52

Hah! I didn't see it. I'm touched that anybody cared. grin

DeskPlanner Sat 25-May-13 18:45:55

Yes, Katy, a thread about you !grin It was called something like, did the MNer go to the festival. A few people posted wondering the same. Then it was pointed out, that it hadn't happened yet grin . So when you do go you'd better come back and tell us all about it.

ImTooHecsyForYourParty Fri 24-May-13 19:10:53

I wonder how many customers she serves in a day.

I wonder how many of them come in several times a week.

I don't know how anyone remembers dozens (or more) people and links them to what they normally order. I know I wouldn't be able to.

If you were the only person who goes in there, then I'd agree with you, it would be odd for her to not remember.

There are waiting staff out there who can remember each one of their regular customers (hell, even know who's regular and who's occasional and who's never been in before!) AND know what they order, and hats off to them. (there's a restaurant we go to regularly and they know us and it's nice. And we had to change branches of mcdonalds when the drive through server remarked that we'd changed our car blush ) But I wouldn't think anything of someone not being able to do that.

MrsBertMacklin Fri 24-May-13 18:53:20

Above post has reminded me that in my last job I had to stop going to the McDonald's drive through and bring packed lunches in, after I started relaying my order and the man interrupted with "is this the lady who always asks for extra pickles in your cheeseburgers, don't worry, i know the rest."

I swear I was only there every day because the site I was working on was in the arse end of a retail park, it was either that or a sandwich from the BP forecourt.

I have the oposite problem. I went to our local Starbucks... twice. Just to meet friends - I am not a big fan. The second time I was greeted with "Hi Angel! Do you want your usual?" I was flabbergasted that a) she remembered my name b) that one large hot chocolate with a hazlenut shot can be considered a usual. I was even more surprised a month or so later when the same lady pulled up during a rainstorm and shouted "Hi Angel, do you want a ride home?" - it took me a shameful ten minutes after declining to figure where I had seen her before...

I'd rather have a shop lady NOT remember me, than act stalkerish... (although the starbucks lady is lovely really). Especially if I was always ordering something really bad for me.

KatyTheCleaningLady Fri 24-May-13 18:24:54

There was a thread about me?!

DeskPlanner Fri 24-May-13 18:19:33

Ooh, Katy. I never realized you are American.

There was a thread about you the other day, asking if you had been to that festival yet. That makes you MN royalty in my book.

<missed point of thread>

KatyTheCleaningLady Fri 24-May-13 16:54:06

That post was a garbled mess of poor sentence construction and stupid phone auto corrects. blush

KatyTheCleaningLady Fri 24-May-13 16:53:06

I know she means we'll.

I would never say anything to her in complaint. She's fairly nice, with a friendly manner.

But, I really can't imagine someone coming in every day for a month and repeating the exact same thing, verbatim, every day, and not knowing that I asked for bacon, brown sauce, white coffee and three sugars. She has to confirm at least one of these things every time. grin

melika Fri 24-May-13 16:46:46

3 sugars!!!

usualsuspect Fri 24-May-13 16:39:21

TBH she sounds to me like she is giving you good service by asking you what you want.

ipswitch Fri 24-May-13 16:38:38

Maybe she disaproves of your breakfast choices and purposefully asks every day in case you have changed your mind.

usualsuspect Fri 24-May-13 16:37:44

Some customers get annoyed if I do remember their regular orders.

We can't win really.

KatyTheCleaningLady Fri 24-May-13 16:28:09

Super special? I don't think being friendly and appreciative is super special. I also don't think having a great memory is required to give good service. The lady is nice and gets what I need.

I don't think, though, that it's any harder to give friendly, personal service than it is to be sullen and do only the bare minimum. In fact, I would find it more difficult and emotionally draining. But, anything short of actual misery and utter ineptitude, I don't much care. Dullards gotta eat, too.

That said, when I am made to feel good about the transaction, I will be a loyal customer who will do things like tweet about it and tell anyone who will listen how great it is.

Cafe Nerd lol!

Who cares about what OP is ordering, it's not relevant to her question! Although I am totally jealous

YABU. Greggs are not allowed to be friendly grin

usualsuspect Fri 24-May-13 16:22:21

Maybe she just doesn't think you are special enough.

KurriKurri Fri 24-May-13 16:20:03

Maybe its company policy to try to flog a sausage to anyone who orders a bacon sarnie - like they always say 'Gigantissimo?' at you when you order a coffee in Starbucks/Costa/ Cafe Nerd whatever.

Trill Fri 24-May-13 16:15:20

Those little sachets of sugar are about 3g, and a proper teaspoon's worth is more like 5g. So really 2 sachets of sugar is only a heaped teaspoon.

usualsuspect Fri 24-May-13 16:15:19

Minimum wage staff deserve the same respect as anyone else.

usualsuspect Fri 24-May-13 16:14:10

YABU and I work in a cafe and do remember regular customers orders.

But I wouldn't call you a regular after only a dozen or so times.

StuntGirl Fri 24-May-13 16:13:01

I'm still flabbergasted at someone expecting super special sevice from Greggs. Greggs. It's cheap shit served by minimum wage staff. Seriously. Buy your sausage roll and move on!

thezebrawearspurple Fri 24-May-13 16:07:16

Btw I'd love to be able to eat your breakfast everyday and not get fat!!!

thezebrawearspurple Fri 24-May-13 16:06:11

I hate when people in shops/pubs/restaurants expect me to order the same thing I've ordered the last twenty times in a row, what if I want something different? The presumption annoys me.

Service staff can't make everybody happy, we all have different wants. If she doesn't recognise you then she probably has a bad memory. She's serving dozens of strangers in the same hour she's serving you and seeing many more throughout the day, you're not going to be as memorable as you think you aregrin

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