Not sure if I should be posting this in legal. DD now 16 but was 15 when she ordered some boots through this site a couple of months ago. Everything fine. But she clicked on some more boots a couple of weeks ago, these arrived. She says she didn't understand that she'd actually ordered them as she didn't put in any payment details. I have just phoned to return these - website says good can be returned for refund. BUT apparently not! Apparently by her putting her detaisl in initially to purchase 1st pairs of boots, she has signed up to be a member and they are taking £35 out of her account every month - these are called member credits and can be used to purchase items. She is now apparently £70 in credit (next payment having just been taken out) - that is £70 that has been taken out of her account without her realising. We cannot have a refund. Do I phone trading standards....or just strangle my daughter? Is this the biggest con out? She has as a debit card for an account where she puts in birthday.Xmas money and her very low part-time earnings (£10 per week). AIBU in thinking this is a con??? - please don't be too harsh on me as this is my 1st AIBU. Any advice gratefully received
Please or to access all these features
Please
or
to access all these features
AIBU?
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.