I went in WH Smiths today with DS who has autism to choose some board games and learning toys, we also bought books and magazines. We were in there nearly half an hour, my arms getting gradually fuller and fuller, no staff offered to help, asked if I needed anything, or asked if I'd like a basket/stuff putting near the till, etc. I spotted at least 4 shop floor members of staff milling around.
I went to the till with nearly £90 worth of stuff, waited in line for ages, then was told if I wanted bags I'd have to pay 10p per bag or "how was you intending on carrying them home?" - said with a don't care stare. I don't even care about having to pay for a bag for life it was more the attitude of the person on the till, almost like she wanted me to be arsey with her! Which I wasn't, I've worked in many customer service roles and wouldn't dream of being rude to anyone serving me in a shop/pub/café/restaurant.
I came away wondering why I didn't just buy them all cheaper on Amazon/ebay, and amazed they are still in business. This was a LOT of money for me to spend, but even if I was buying a 20p newspaper a smile and friendly manner wouldn't have gone amiss.
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AIBU?
To think the customer service in WH Smiths is crap?
95 replies
YourHandInMyHand · 09/02/2013 22:16
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