To complain about the receptionist?

(35 Posts)
Antipag Sat 02-Feb-13 17:23:59

It's actually a problem my sister has asked my advice on. Yesterday she called the doctor I arrange to have someone trim the threads of her coil as her DH had we stubbed his toe, so to speak. The receptionist advised her she didn't need to see a doctor or nurse for that and that she could do it herself. When she enquired how, thinking perhaps there must be some device she was unaware of, the receptionist replied 'well with some scissors of course'. ISBU to think she should complain about this blatantly dangerous advice?

idshagphilspencer Sat 02-Feb-13 17:25:19

shock

Antipag Sat 02-Feb-13 17:25:37

To be clear (unlike my typing) her DH did not have his toe inside her vagina!!!

CunfuddledAlways Sat 02-Feb-13 17:27:32

yes definately complain!! that can't be safe!!

I think I'd complain, yes. That can't be good advice!

CocktailQueen Sat 02-Feb-13 17:28:27

Is this a wind up??

cozietoesie Sat 02-Feb-13 17:29:12

Dear Goodness.

I wonder what other 'home procedures' she's been recommending.

Your Sis should complain directly.

idshagphilspencer Sat 02-Feb-13 17:29:17

My thoughts cocktail

ohfunnyhoneyface Sat 02-Feb-13 17:30:49

???

Did she explain clearly what she meant or spoke euphemistically? Perhaps there was a massive misunderstanding due to a mix up with what the other meant??

I shudder to think of the consequences of taking that advice...

PurpleStorm Sat 02-Feb-13 17:30:53

Could the receptionist have misunderstood what your sister meant?

Because that's obviously stupid advice.

Antipag Sat 02-Feb-13 17:32:28

I swear to god I wish it were a wind up. Luckily my sister is not a total idiot and obviously ignored said advice.

Antipag Sat 02-Feb-13 17:33:53

I know Purplestorm but my sister doesn't think she was unclear. The children were in the background so noise could have been an issue. But I think even if it wasn't ridiculous advice, should receptionists be handing out ANY medical advice????

MrsHoarder Sat 02-Feb-13 17:37:38

Presuming that she did get an appointment with the GP, hand a written complete directly to the doctor.

Our old GP gave the receptionist a telling-off for giving medical advice out (he overheard). Aside from if told someone is unconscious suggesting calling an ambulance they really shouldn't be giving advice.

Tee2072 Sat 02-Feb-13 17:38:14

What?!?!

Yeah. No. Not gonna happen!

Definitely complain.

LineRunner Sat 02-Feb-13 17:42:39

So the receptionist basically said, put some scissors up your vagina?

Antipag Sat 02-Feb-13 17:43:09

No she didn't get an appt with the GP, she was advised she would be quicker to go to the local FPC. I told her to write a formal
Letter to the surgery manager, it says that calls may be recorded for training so it's possible they may have a copy of the call I guess?

HyvaPaiva Sat 02-Feb-13 17:44:18

She definitely needs to complain.

I don't think this is a wind-up, some advice can be insanely dangerous. Off topic, perhaps, but today we had vodka delivered from Sainsbury's with the huge security clamp still attached. When we called them, customer services told us to smash the glass bottle in order to open it and free the vodka shock

Sugarice Sat 02-Feb-13 17:44:53

Really, there must be a misunderstanding.grin.

No receptionist should be doling out advice anyway.

Antipag Sat 02-Feb-13 17:45:10

Essentially yes. Personally I can only assume she was confused about what my sister meant but my sis doesn't see how. Imagine if she had done it? Her next call would have been 999 'Erm I appear to have chopped up my cervix with the pinking shears, could one send an ambulance forthwith'!

TeamEdward Sat 02-Feb-13 17:45:18

Definitely complain to the Practice Manager.

FlickeringCandle Sat 02-Feb-13 17:46:24

Yesterday she called the doctor I arrange to have someone trim the threads of her coil as her DH had we stubbed his toe, so to speak

I'm sooooo confused sorry haha.

She called? You arranged to have someone trim the threads of her coil? And her DH stubbed his toe?

What does the toe stubbing have to do with it?

Antipag Sat 02-Feb-13 17:46:26

Hyvapavia a magnet should get those tags off for you smile

EuroShagmore Sat 02-Feb-13 17:48:01

Complain. This woman is a danger (assume she understood and your sister didn't confuse her by talking about toe stubbing hmm ).

Antipag Sat 02-Feb-13 17:48:30

Ha sorry if I was unclear, it is my errant typing that has failed me here flickeringcandle. She called to arrange trimming the threads of her coil. I was trying to be euphemistically polite by saying her DH had stubbed his toe but I meant that he had felt it with his penis during sex.

DrRanj Sat 02-Feb-13 17:49:44

Uhhh, how did you think the dr was going to trim the threads? Presumably he/she would use scissors? Though of course he would have the advantage of using a speculum I suppose...

I have heard several mnetters say they have removed coils themselves, now that does make me shudder! grin

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