I am an old MNer so sorry if I rant on......
My daughter, who lives 230 miles away, rang me this morning very distressed. She had placed a grocery order with ASDA last night to be delivered this morning between 9 and 11 costing £140.
When she accessed her online banking this morning before 6 she noted that the funds had been taken by ASDA. At 8:30 she was contacted by them to say due to adverse weather the delivery would not be made. She accepted this as the conditions were bad where she lives.
She then asked for the funds they had taken hours before the items were due to leave the store, to be refunded immediately back to her account only to be told it would take between 3-10 working days.
After her telling them this was unacceptable as she had 4 young children to feed and care for she was told to contact her bank and get an authorisation code, she did and contacted them again at 9:00 to give them this code, at which point ASDA should have immediately released the funds back to her account.
She was then told by ASDA that her bank needed to fax them before they would release the money, they promised many call backs which have not happened, my daughter has been left on hold for nearly a hour just to be given the run around.
I phoned ASDA head office and let them know that if this situation was not sorted out today I would be contacting the press and media... I was told that their accounts dept was closing in 30 mins and that the bank needed to fax them. So yet again she phoned the bank who refuse to fax them due to Data Protection and was told that the authorisation code was enough for them to refund.
Now she is on hold again to ASDA.
AIBU to feel furious that:
- ASDA have taken funds that they will have known they would not be able to deliver at least 3 hours before the goods were due to leave the shop? Surely the staff would have been aware of the weather conditions outside!!!!!
- ASDA are keeping hold of money (not a small amount) that legally is not theirs!!!!!
I for one will not shop there again.... the company I use only take the funds out 1 hour before the start of the delivery slot!!!!!!!